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Thursday, February 22nd, 2024 4:10 PM

How to unblock your device that has the xfinity app from a computer

Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue: 

‎Blocked Device Not Showing Up to Unblock | Xfinity Community Forum

Thanks in advance.

Accepted Solution

Expert

 • 

104.6K Messages

5 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance. 

Official Employee

 • 

1K Messages

5 months ago

@user_xmccvi

 

T clarify, did you pause a device via the xfinity app and now not unable to un pause it?

2 Messages

Correct. I ended up reaching out to Xfinity customer service and we had to do a manual reset of the modem to clear all the blocks. Thanks for your response. 

Official Employee

 • 

1K Messages

Awesome, I am glad you got the help you needed 

 

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