1 Message

Monday, January 9th, 2023 3:12 PM


Blocked Device Not Showing Up to Unblock

Hi, I'm having the same issue as the person in this post: https://forums.xfinity.com/conversations/xfinity-app/unblock-a-blocked-item/62088f68f196ef0fda9dc2e3

I accidentally blocked my phone, so it can no longer access the internet, nor can it access the xfinity app. When I can get into the app (by using service), the device no longer shows up in the list of devices, so I cannot click the "unblock" button. How can I get this device unblocked?

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340 Messages

1 year ago

Hello @jrscott1 Don't worry! We will come to a resolution. I'd like some more information to better assist you. Are you using the purple app with the white X?  Can you tell me the steps you used to block your phone? 

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