J

Visitor

 • 

1 Message

Monday, January 9th, 2023 3:12 PM

Closed

Blocked Device Not Showing Up to Unblock

Hi, I'm having the same issue as the person in this post: https://forums.xfinity.com/conversations/xfinity-app/unblock-a-blocked-item/62088f68f196ef0fda9dc2e3

I accidentally blocked my phone, so it can no longer access the internet, nor can it access the xfinity app. When I can get into the app (by using service), the device no longer shows up in the list of devices, so I cannot click the "unblock" button. How can I get this device unblocked?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Contributor

 • 

340 Messages

1 year ago

Hello @jrscott1 Don't worry! We will come to a resolution. I'd like some more information to better assist you. Are you using the purple app with the white X?  Can you tell me the steps you used to block your phone? 

forum icon

New to the Community?

Start Here