Visitor
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2 Messages
I am writing to request a $20 credit on my bill for a missed installation appointment.
I am writing to request a $20 credit on my bill for a missed installation appointment.
On 1/5/22, I ordered internet service on your website. Installation was scheduled for 1/7 with a specified time window for arrival of the technician.
They did not come. They called an hour or more after end of window to tell me their store closed before they were able to pick up the equipment they needed to install. Tech offered next day visit and dispatcher disagreed, offering an appt the following Thursday. I picked up equipment on Saturday 1/8 and self installed. When I requested $20 customer satisfaction payment for the no-show, store rep at first refused the request stating since I wasn't paying for the installation (because they didn't show up), there would be no adjustment. I insisted he submit the service ticket anyway (ticket # available upon request). I have not heard from anyone since then and have not received any credit. Given that my time was wasted sitting around for an appointment that didn't happen and given that I wasn't notified they weren't coming until after the appointment window had passed, I believe I am entitled to this credit.
Thank you.
Accepted Solution
XfinityBillie
Official Employee
•
3.3K Messages
3 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear of this experience as it is definitely not what we want for our valued customers. I would absolutely love to look into this and help find a resolution. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
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