Under valued as customer

I’m feel very undervalued as a loyal customer. Promos for existing customers are worth pennies. I have repeatedly signed contracts over the years, but once they end, Xfinity raises the prices and offers very meager discounts. New customers are offered heavily discounted services. Why is that? Why not treat repeat customers better?

Responses

Accepted Solution

EG

Expert

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110.2K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2K Messages

2 months ago

user_e49zqc Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're not having a good experience with us and we'll be happy to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_e49zqc

Under valued as customer

EG

XfinityBenjaminM

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