Can not check speed to XB8 Through the Xfinity App

I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfinity!

Thanks.

Responses

Accepted Solution

XfinityBradM

Official Employee

•

875 Messages

23 hours ago

Thank you for working with our team. I am glad to see the app issue sorted itself out during the troubleshooting process and glad we could answer some of your networking questions.

0

EG

Expert

•

109.1K Messages

5 days ago

Concern moved here to the Xfinity App help section for assistance.

0

XfinityAmandaB

Official Employee

•

2K Messages

4 days ago

user_1b7196 Thank you for stopping in for help with your speed tests not working. If you are still running into issues with your speed test, I would be happy to take a closer look with you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

0

Xfinity App

user_1b7196

Can not check speed to XB8 Through the Xfinity App

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XfinityBradM

EG

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