Visitor
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2 Messages
Fraudulent website xinfinity.com
Due to a typo, I accessed xinfinity.com to resolve a login issue and ended up being charged by a company called JustAnswer.com for $77. They stated that I'll be charged $1 fully refundable, but then once you pose the question, they fleece you without warning. Please be aware of this fraudulent website xinfinity.com
Accepted Solution
XfinityAldrik
Official Employee
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2.1K Messages
3 years ago
Hello @user_ea759f, thank you for reporting this issue. We're sorry to hear about your recent experience leading to fraudulent charges on your account.
When it comes to changing and finding your Xfinity ID we have this really handy article. This article has the links for the Xfinity ID lookup tool, the reset password tool, and the steps for changing your Xfinity ID.
Have you had a chance to reach out to our Customer Security Assurance (CSA) team?
Our CSA team is a dedicated group of amazing security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud, and other security issues.
They can be reached at 1-888-565-4329 and their hours of operation are 6:00 AM to 2:00 AM EST, 7 days a week.
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user_ea759f
Visitor
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2 Messages
3 years ago
Thank you for your helpful response. You have provided an Accepted Answer.
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