Need to dig near a large cable box, how do i get someone to come out and locate where the cables go? I have called my communtiy locatioin service and the only do other utulities, not cable. how do I get someone from comcast come out and mark where the wires are?

you used to be able to go back 1 hour when you turned on the tv or you were watching a saved program on the dvr and then went back to live tv. Now you cannot rewind. WHY???

Hello, I have been trying to cancel my account and have already submitted a cancellation request. However, the customer service call I received was very unhelpful and declined to cancel my account without reason. Could anyone assist me?

Hello, my area got hit by that big storm that struck MA and other East coast states a few days ago. We just got our power restored last night. During the storm, the high winds knocked a huge branch off a tree in front of my house, and that branch snapped the wire between the street and my house for

I'm looking for a cable extension cord for the XB8-T. I need the small cable, the one that would extend to the modem. I think it is a 5.5 mm x 3.3 mm with single center pin. Male on one end and female on the other. Can't seem to find one online. My AC outlet is too far and need the extension to reac

Good evening. My wife and I have purchase a new home in the same general area as our current home. It is going to several months for us to move between the two houses. We would like to have our Xfinity services available in both houses during the transition and then stop service at the old home once

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

Please help.....WHY do my pods keep going offline? What a waste of time and money! I'm furious

I submitted for a move and am taking my xfinity modem with me. However, I no longer need the xfinity flex TV box I have and opted to return it. I am unclear if I need to return it within 10 days of the submission I just made (within 10 days of today), or within 10 days of my service ending at my CUR

I’ve been fighting connection issues with my PS5 since I signed up with xfinity. I have an XB6 xFi gateway. I’m able to connect to the WiFi, but initially I had trouble connecting to the internet. After setting the DNS to google’s (8.8.8.8 and 8.8.4.4) and assigning it a static IP, I seem to be able

It was announced today that NESN is moving to the Ultimate TV package on Tuesday, January 4th. How does that impact people with legacy Super Triple Play Packages ? I already pay a regional sports fee so I would think legacy packages would retain NESN?

I ported a landline number from CenturyLink to Xfinity VOIP service recently, I have verified three times with Xfinity live chat agents that the port has been completed. This seems to be true as my ported number is working through Xfinity. When I proceed to verify the cancellation of my pervious ser

My Forums username was changed without my knowledge or consent. When I look in my Profile, the username field displays the new username, but the field is grayed out, no access to change it back. Who would have the authority to make this change? No one on god’s green earth has access to any of my acc

How do I trade in my old dvr for a 4k dvr

Every week for the past month I have received a text message from a verified Xfinity short code number (266278) asking whether I have received a new gateway. I have not. The text says: Hi, Xfinity here. Did you get a new xFi Gateway? Please return your old Gateway that you are no longer using. http:

I switched 3 lines to Xfinity mobile in the beginning of May, this was under the belief that xfinity would be saving me money. During the initial switch, one of my phones they claimed had a ESIM issue that was allegedly fixed. The phone worked correctly for 20 days or so and then I found I was being

How can I escalate a Xfinity Mobile billing error? In February I obtained a new iPhone 12 and then immediately swapped it for an iPhone 13. The iPhone 12 was never used or activated, and Xfinity acknowledged receipt of the returned iPhone 12 via e-mail. Seven months later, with no explanation or not

I have seen numerous posts about incoming calls to mobile phones going straight to voicemail, but I have not seen any publicly available solutions. Both my wife and I have calls that are not in our Contacts list go straight to voicemail. This has caused some issues with business related calls. My wi

In January I went to your local store and transferred the service of my address to another person. Today I found that I was charged in February, March and April, while he was also being charged. This should not happen and I want to get refunded.

I have a recent collections item on my credit report from Comcast. But I do not have a Comcast account and Comcast is not even available in my zip code. I do not know what this collections is from. I want to know, and have it removed if it is was a mistake. I have never received any bills or collect