Visitor
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1 Message
Account Cancellation
Hello, I have been trying to cancel my account and have already submitted a cancellation request. However, the customer service call I received was very unhelpful and declined to cancel my account without reason. Could anyone assist me?
Accepted Solution
XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Hello, @user_ca8f72. Thanks for posting on our community forums. I'm sorry to hear about your recent experience with our customer service call and that you'd like to cancel our services. We'd be happy to help with any concerns. Could you please send our team a Direct Message with your name and service address? We can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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