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user_1bae99
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3 Messages

Thursday, June 1st, 2023 10:24 PM

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Collections but I have no account

I have a recent collections item on my credit report from Comcast. But I do not have a Comcast account and Comcast is not even available in my zip code. I do not know what this collections is from. I want to know, and have it removed if it is was a mistake. I have never received any bills or collections notices, but now here it is on my credit report as a derogatory account.

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2 years ago

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Official Solution

CCVanessa

Contributor

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234 Messages

2 years ago

Got it, thanks for clearing that up. We can absolutely look into this for you. Considering these charges are most likely fraudulent, you may need to speak with our Security Assurance team. From there, they can do some investigating to see where these charges came from. Follow this link to move forward internetsecurity.xfinity.com/help/report-abuse. 

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CCVanessa

Contributor

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234 Messages

2 years ago

Hi there, thank you for taking the time to reach out for assistance. I am sorry to hear you have received a bill you were not expecting, and I am happy to help in any way I can. Are you worried that someone got hold of your information, and opened an account in your name? Does the collection letter show your address, or a different one?

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user_1bae99

Visitor

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3 Messages

@XfinityVanessa​ I did not receive a collection letter. I received no bills, no collection letters.  I am not a Comcast customer. But Comcast is showing on my personal credit report as a derogatory/unpaid account.  Since Comcast initiated some action to collect money, I need to know what it was for. Someone is going to have to look up my name, social security number, addresses, or something, to figure out why I was billed and where the bills were sent to (if at all.)

2 years ago

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user_1bae99

Visitor

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3 Messages

2 years ago

Thank you. I suppose it could be identity theft, but I am not 100% sure. I also own some rental properties, and wonder if maybe one of the tenants did not pay? Anyways, I followed the link you provided and I was able to find a phone number for "Comcast Customer Security Assurance", and they actually answered the phone, which is great. I was instructed to fill out a Fraud report and they will investigate further.  So thank you for pointing me in the right direction.

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XfinitySara

Official Employee

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1.7K Messages

Awesome, @user_1bae99! Thanks for letting us know! Customer or not, our Digital Care Team will always support you however we can :) I'll mark that earlier response as the Official Answer so that anyone else who comes across your post can receive the proper help, too. Then, just feel free to create a new post if any other questions or concerns arise! It was our pleasure to assist you, and I hope you have a wonderful rest of your day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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