1 Message
timeline to return equipment
I submitted for a move and am taking my xfinity modem with me. However, I no longer need the xfinity flex TV box I have and opted to return it. I am unclear if I need to return it within 10 days of the submission I just made (within 10 days of today), or within 10 days of my service ending at my CURRENT address? Clarification would be appreciated.
Accepted Solution
XfinityJeniece
Official Employee
•
2.3K Messages
4 months ago
Hey there, saintcethlin, thanks for reaching out through Xfinity Forums regarding your equipment return. Congrats on your move! You would just need to return the box within 10-14 days of the service ending at your current address. However, if the charge is applied to the account once you return the Xfinity Flex box back it would be removed. Let me know if you have any additional questions, and we truly appreciate you bringing your Xfinity services with you to your new address!
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