Visitor
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1 Message
Unexpected text messages asking whether I have received a new gateway
Every week for the past month I have received a text message from a verified Xfinity short code number (266278) asking whether I have received a new gateway. I have not. The text says:
Hi, Xfinity here. Did you get a new xFi Gateway? Please return your old Gateway that you are no longer using. http://xfinity.com/returns. Txt help or stop Msg&DataRatesMayApply
I do not have a new gateway, nor do I have an old gateway to return. Why am I getting these text messages?
Accepted Solution
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @sahjch_cc7ee8 Thanks for letting us know about the ongoing text messages you have been receiving. Without knowing your phone number or looking at your account, I can't see why this text continues to be sent, but I would love to investigate and help stop the notifications. Please send us your name and service address via direct message.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thanks for helping to get this to the right place for immediate help! ❤️
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EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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