SusanCr's profile

New Poster

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1 Message

Thu, Mar 5, 2020 5:00 AM

Pods keep going offline

Please help.....WHY do my pods keep going offline?  What a waste of time and money! I'm furious

Responses

Accepted Solution

EG

Expert

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87K Messages

1 y ago

Start here;

 

How can I fix an offline Pod?
If a Pod is offline, it will be indicated in the Network section of the xFi mobile app or web portal. To troubleshoot, select the Pod from the list, then select Help Me Fix It for tips on how to bring the Pod online or improve its connection.

Keep in mind that while troubleshooting, it may take up to two minutes for the Pod to update in the xFi mobile app or web portal.

If you have a Pod that you are not using, remove it from xFi so it does not appear as Offline. See above for more details.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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1 Message

1 y ago

I have the same issue.  They worked well and were stable for ~1.5 weeks.  Then the pod closest to the main gateway started going offline all the time.  It'll reconnect and then go offline again ~5min later.  Does this repeatedly.  So of course the other pods then try to connect directly to the gateway (rather than going through this first one) and they may as well not exist because they're so far away.

 

I was happy with the setup for just over a week and now it's ridiculous.  Nothing's changed or been disturbed, they just won't stay connected.

New Poster

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1 Message

1 y ago

I'm having a similar issue. Now that I'm working from home (due to COVID-19), I really rely on the pods being functional ... and they're not. The pod in my basement (where I have my temporary office) goes offline several times a day. I get disconnected from meetings, lose access to content and am generally frustrated. The troubleshooter isn't much help. Sometimes unplugging and replugging in the pod will bring it back online, but it's a hassle to have to do this multiple times per day.

New Poster

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1 Message

10 m ago

Im having the same issue. I am using the Xfinity Wi-Fi app and it will show that my pods go offline for no apparent reason and then will go back online by themselves or by me unplugging them and then plug back in.
Something doesn’t seem right.... I don’t recall this happening when they were new; should I return them as they are still under a year?

New Poster

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1 Message

10 m ago

I have th esame issue, It would be nice to talk to a live human. I unsderstadn the whole Covid deal. the automated phone system makes me even angrier while trying to get help. 

New Poster

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3 Messages

3 m ago

Anyone thinking of buying the pods. Don’t. They are a complete waste of money and Xfinity doesn’t care one bit they don’t work

Official Employee

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208 Messages

Hi there! We would be happy to assist you with your XfI Pod issue. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Talk to you there! 

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Frequent Visitor

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13 Messages

3 m ago

I had an issue where my wife's pc was in the furthest room in the house away from the gateway and she was offline half the time due to bad signal. I bought a set of 3 pods and they kinda work until they didn't. One pod went dead for no reason and nothing would help to revive it. I chatted with the guys at Comcast and they said plug your lan cable straight into the pod and to your pc which worked lovely IF YOUR PODS STAY CONNECTED TO THE GATEWAY.

Now also remember, if you bought the pods from them I don't know if you can return them unless there is a warranty associated with them, because you not leasing them from Comcast like your other hardware you lease from them.

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