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user_688ou9 Thanks so much for letting us know this information. If the internet is still dropping like that, please let the technician know to replace any and all lines that lead up to the modem. There may be an issue with the cable line(s).
TV pixelation issue
After upgrading to an XB8 modem my TV started pixelating every few seconds. It seems to happen on all channels, but does not occur when I'm streaming through the internet. If I shut down the modem the TV works fine. Could it be that the modem drains the signal or creates interference in the line?
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Newest DVR?
I ordered the newest DVR to replace my old XG1P. I was sent an XG1A, which looks exactly the same. Did Xfinity send me an even older model than what I currently have? What is the newest DVR box? Is it the XG1v4?
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X1
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Cable Box vs. DTA
On my bill I notice I am being charged $5.00 for the Cable box and remote. I am being charged $5.99 per month for each DTA. Can I replace a DTA with a Cable box and remote and save myself the 99 cents per month and also increase my channel availibities?
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Non-X1 Service
@XfinityKimberlyB Just to be sure, I am not talking about the coax cable that goes to the TV, but the cable that comes from the street to my outlet. Can I replace this? Because I saw a message in the cable box to contact you before working on it.
No live cable outlet
Hi team, Just installed my internet and found that I have a dead coax cable on the outlet. I need to replace this cable from the box to the outlet. Do you have this service or can I replace the cable myself? Thanks!
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Comcast is a business, so it's all about the money. My simpiler speculation is that Comcast, in the interest of more profit, could find a poorly performing channel to replace with Fox Sports 2, and perhaps risk a little more money to see if it provid
Fox Sports 2
As a NASCAR fan, I was afraid that I would not be able to see the same racing events that I used to see on Speed when they rebranded the channel this past weekend. I was just proven correct. I now won't be able to see the Whelan Modified race that is airing on FoxSports 2 from Bristol tonight as Com
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What Android phones does Xfinity Mobile work with?
I need to replace my current phone and am looking into buying an unlocked phone from Amazon but finding an IMEI number seems to be hard nowadays online. I'm wondering what Android devices work with Xfinity Mobile. Is there any information if Xfinity Mobile works with GSM or CDMA?
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Devices
The same thing happened to me. I got a prepaid card for signing up for a new internet plan. I called the 1-800 number to activate it and didn't realize it was expired until after they said the balance was $0. Would I be able to replace this?
Promotional Visa Debit Card
I received a prepaid VISA debit card as a reward for purchasing a new phone, but I accidentally let the card expire before I was able to use it. Is it possible to receive a replacement card?
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I just got home from the Xfinity store looking for a deal to replace a damaged Iphone. I was told they don't have offers for iPhones, but I can check with a different carrier. I too am a long time customer 20+ Years Comcast 2 Years Mobile.
Why does xfinity prefer long-time customers leave, rather than offer a promotion?
I've been a long-time customer of xfinity (15 years). A few years ago we came across Xfinity mobile and loved the price and convenience. Both my wife and I now need a new phone. Xfinity currently offers a promotion to new customers for $400 off a new iphone, however, current customers do not get any
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It is absolutely a problem on xfinity’s end! Have talked to several representatives and they offered to have a tech come and replace our modem and then cancelled the morning of the scheduled appointment claiming that the problem had been fixed. Guess
Device randomly gets paused, but Xfinity app says it isn't paused.
A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my
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Xfinity Prepaid Internet box
My name is [Edited: Personal Information]. On Friday evening I order a prepaid Internet box and it was defective. I tried explaining that to the representative but no one has offered to replace the box which I paid $45 for. Please help my family and I need the service.
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Customer Service
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Switching cable boxes to 4K
Hi, we have 3 Xfinity cable boxes. We have 2 new 4K tv's with satellite boxes. The main cable box is connected to an older 1080 set. Would I need to replace all 3 cable boxes? Or just the 2 boxes that are connected to the 4K sets? Thanks!
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X1
I have the same issue after I replaced the modern to xFi Gateway that Xfinity rent to me, the the intermittent disconnection started to happen. I can't talk to Comcast's tech. supporting person. The on line chat only run the test, and telling
Intermittent Internet Connection
Hello, I'm at a loss for what else to try! I've been having intermittent internet issues for about 4 or 5 months now where my internet disconnects EVERY DAY. My download/upload speeds are fast (they do not slow down), and then randomly my internet cuts out on both the ethernet and wifi (my laptop th
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Making a payment on an account is not an "inside job". Let me guess, you gave them your account number? Anyone can make a payment on an account. You fell for a scam and that is not Comcast's fault.
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualifie
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All I can say is that I got the speed with Comcast's XB8 gateway, but not with an Arris G54 modem. The G54 made no economic sense, but I was reluctant to lease a modem from Comcast.
Cable Modem Upgrade
So I get an email about my internet speed being updated and saying my current cable modem is obsolete so they say. That I’m not getting the most out of the service, blah blah blah and consider upgrading it. Honestly, I don’t know the difference because I barely experience any crashes or slowness and
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Have you tried restarting your TV box since this has happened? To do this, please remove the power cord from the wall plate (not the back of the cable box), wait 60 seconds, and replace the power cord. Please let us and the community know if there is
disney + app no longer working on xfinity
Since 5/10/22, the Disney+ app on Xfinity will not work. It just spins and then says "Sorry, something went wrong." I am able to use the Samsung TV Disney+ app with no problem.
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Official Solution
All, We apologize for the confusion. Starting Dec. 6, 2022, Video On Demand, including Subscription Video On Demand services, will no longer be available on certain Xfinity television equipment. This change is related to network upgrades designed t
Box Update Needed
Why am I receiving a message saying on 12/6/22, I will no longer have access to Xfinity on demand. Tried calling customer service. I never get to speak to a live person and then the call is disconnected.
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I appreciate you posting your question here so we can help with your voice remote, @user_793642! Thank you for trying to replace the batteries, that's a great first step :). Have you tried to turn off pairing then pair the remote again?
XfinityEmilyB
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2 years ago
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Remote voice blue light sometimes pulsates & does not work
Usually the voice commands work on the XR11 remote, but sometimes the remote's blue light slowly flashes & the remote will not accept a voice command. I have to wait several seconds until flashing stops & try again which usually works. Holding down the blue button does not stop the flashing. Using n
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