1 Message
Xfinity Prepaid Internet box
My name is [Edited: Personal Information]. On Friday evening I order a prepaid Internet box and it was defective. I tried explaining that to the representative but no one has offered to replace the box which I paid $45 for. Please help my family and I need the service.
XfinityAlfonso
Official Employee
•
1.1K Messages
9 days ago
Hello user_pfu8wc we're very sorry to hear that the internet device isn't working as expected. The Xfinity NOW portal is a great resource to reach our dedicated NOW professionals. You can also reach us at 1-800-XFINITY(934-6489) or via the instructions below.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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