HI there, user_tvfbid! You are at the right place for assistance with the modem. No power to the modem is no good! Have you already checked the power cable for the modem and wall outlet? If you have, we will need to replace the modem or get a visit set up.
XfinityRay
Official Employee
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2K Messages
10 days ago
HI there, user_tvfbid! You are at the right place for assistance with the modem. No power to the modem is no good! Have you already checked the power cable for the modem and wall outlet? If you have, we will need to replace the modem or get a visit set up.
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EG
Expert
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105.9K Messages
9 days ago
@user_tvfbid
Is this a new install / move in ?
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