Did I Get A Scam/Spam Xfinity Sales Call?

Not Guidelines related.  Moved here for better visibility.

Hello @user_5da813 and thank you for bringing this to our attention. We would like to direct you to our team who specialize in this type of security. The Customer Security Assurance organization has been established to ensure a safe and secure experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Please give them a call for more help. 

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Here is also a link that provides more details. Customer Security Assurance 

The phone number [Edited: "Personal Information"] called me offering 50% on my eligible account.  Is this number a fake?  As expensive as xfinity is it immediately raised some major red flags.  There’s no way this could be real.  Is this number a scam?

@user_57fa02 the call customers are receiving offering 50% off is a scam call. You can click this link to learn more about how to protect yourself: https://www.xfinity.com/support/articles/protect-yourself-phone-scams.

Hello @user_857c45 Thanks for checking in with us to see if this is a correct offer. It does not sound like it is valid. I have never experienced us requesting for an account to be prepaid for 6 months. Our billing is processed monthly, about a month in advance and payments are most securely managed online under My account or in the My account / Xfinity app. I would not trust this call or provide them with any credit card or account details. If you are interested in having an official Xfinity employee to review your account for options on a new plan we can help you here, but through a direct message for privacy. We would only need your name and serivce address.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it 

Thank you @EG for getting this post to the right area! ❤️

@XfinityPaula 

Quite welcome Paula !

I got a similar offer a few hours ago, but mine was for 36 months.  Had to pay the first six months up front.  The phone number that called me was [Edited: "Personal Information"] and the number I had to call back was [Edited: "Personal Information"].  Sounded too good to be true except for the upfront cost. Because it sounded too good I said No, figuring I would check out the number and the Xfinity website.  Couldn't find any such offer on the website or the phone numbers. 

Hello @RonH, we appreciate you reaching out to our Digital Care Team. This indeed does sound too good to be true. We do not offer any promotions where we request our customers to pay up front for any deal. As my fellow peer mentioned, our billing is charged month by month. You can also report and view more information about phone scams here: https://comca.st/3JW8dAP 

@EG

Thank you EG for moving my post to the proper help section. 

Hi user_d0ad04, I can't say for sure if this was a spam call or not but I am happy to look into some deals and promotions for you that could save you money on your bill. To get started please send a us a private message by following the steps provided. 

My wife got the call also. Can that be possible? 

That definitely sounds a bit suspicious. We don't call our customers regarding discounts or promotions. If there are any issues at hand, we would text or email you. 

I got the same call.  I haven't contacted them yet but I would love a discount.  

Hello @kemawalker I would be happy to provide an account review you lower your rate. Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Hi there, thank you for reaching out to our team here in the forums! Please do visit us here to learn more about how to protect yourself from fraudulent calls like the one described above https://comca.st/3R4FKeJ.

Yes, same exact voicemail today with a very convincing sounding voice/voicemail. The number to call is [Edited: "Personal Information"]

If you google the number the results speak for themself...

Yes I received the same call today, which was blocked by my RoboKiller app. 

I received the same call today! I only listened to offer, thinking at first Xfinity was making some restitution for their multiple day outages recently. [Edited: "Inflammatory"]

I received the same call. I called back and set up the account. It was too convincing, and I’m hard to convince. I ended making several Target gift get card purchases for several very realistic sounding reasons they gave me.  I realized this morning it was a scam when I started getting text messages from Xfinity saying I needed to make another gift card payment for weird reason. I ended up calling Xfinity, gave their security all the information about the transactions. I also called my bank, filled them in on the card purchases, then called Target security and gave them all the information. They are looking into it with law angencies.

I was called yesterday with a 50% off promotion and was told to buy 2 target cards to activate it.  Is this a real promotion or a scam

Whenever a phone call, text, or email too-good-to-be-true offer asks you to pay with a gift card, chances are 99.9% that it's a scam.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

The concern is not "Xfinity App" help related......... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @user_393ed4, thank you for reaching out for help with a promotion you have questions about. I will be happy to guide you to the right place. That sounds like a great deal, however, we never ask you to purchase gift cards, for a certain promotion. I would consider this to be suspect at minimum. This sounds like a perfect case for our amazing Customer Security Assurance Team. Please, use the link provided to reach out and report the situation, and thank you for bringing it to our attention. 👍

@XfinityBrandon​  I too received that call from agent who gave name of Max.  He said they would pay the current account balance and lo and behold it is now $0. 

How did things turn out for you on this? I also received a message regarding the same deal. 

I was called yesterday with a 50% off promotion and was told to buy 2 target cards to activate it.  Is this a real promotion or a scam

Whenever a phone call, text, or email too-good-to-be-true offer asks you to pay with a gift card, chances are 99.9% that it's a scam.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

The concern is not "Xfinity App" help related......... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @user_393ed4, thank you for reaching out for help with a promotion you have questions about. I will be happy to guide you to the right place. That sounds like a great deal, however, we never ask you to purchase gift cards, for a certain promotion. I would consider this to be suspect at minimum. This sounds like a perfect case for our amazing Customer Security Assurance Team. Please, use the link provided to reach out and report the situation, and thank you for bringing it to our attention. 👍

@XfinityBrandon​  I too received that call from agent who gave name of Max.  He said they would pay the current account balance and lo and behold it is now $0. 

How did things turn out for you on this? I also received a message regarding the same deal. 

@user_67f9d3​ 

Your ok just don't give out anything else. Anytime they want you to get Target gift cards it is  definitely a scam. on YouTube they have a channel with a guy named Pierogi on it and he shows you all the different scams that they are using out of India. He goes in their computers and burns them good. Tries to help tell people not to believe these scams!

I received an automated call this morning on my cell phone from 'Comcast Xfinity', telling me that my 'existing account' is eligible for 50% off and to call a certain number. Neither the number the call came from, nor the number to call, were recognized as known Xfinity phone numbers.

@user_f0e8e7 Hello and thank you for reaching out to us today and letting us know about the scam call you received. You can go to https://comca.st/3ArBlLW to find out more about these scams and see how to report the call as well. 

@edwardp​ I also received this exact same call and I believe I have been scammed out of $3360.00.  when calling this number you are dealing with a Xfinity sound menu a d the aft making a selection areal person speaks with you giving you the sales pitch that target has partnered with Xfinity to offer you a 50% reduction in your bill for purchasing target gift cards and calling them back. I feel stupid for falling for this my bank even alerted me that gift card scrams are on the rise.  I will never purchase another Target gift card nor will I ever have faith in a Xfinity phone again.

I got the same call from [Edited: "Personal Information"] saying to “that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day”

Truly sorry about the frustration from these unwanted phishing or spam calls. You may follow this link for further information going forward. 

https://comca.st/3elyU6u