Visitor
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1 Message
Promotional Visa Debit Card
I received a prepaid VISA debit card as a reward for purchasing a new phone, but I accidentally let the card expire before I was able to use it. Is it possible to receive a replacement card?
Visitor
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1 Message
I received a prepaid VISA debit card as a reward for purchasing a new phone, but I accidentally let the card expire before I was able to use it. Is it possible to receive a replacement card?
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_979ae6 Thank you for reaching out to the Xfinity Forum team. I understand that your prepaid car expired before you could use it. I would be happy to see if I a new one can be reissued.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_b29209
Visitor
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2 Messages
1 year ago
I received a @100 promotional visa debit card supposedly from Xfinity. How can i find out if this card is legit? The phone number to activate is: 800-368-7530.
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user_2feb65
Visitor
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1 Message
1 year ago
The same thing happened to me. I got a prepaid card for signing up for a new internet plan. I called the 1-800 number to activate it and didn't realize it was expired until after they said the balance was $0. Would I be able to replace this?
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