Intermittent Internet Connection

@EG​ 
Thank you. I've looked through all of these options and the one item that stands out for me is the T3 timeouts in the logs. I have several from each day this week. The rest of my comments are below:

• There are no service interruptions on the Status Center when my internet cuts out (every day).
• I did not make any changes to my service as my 1 year promotion was from November21 to November22 and the issue started around August. There were enhancements being made on 9/14 in my area and I feel that made it worse for me.
• All of my operating systems meet the requirements and my modem is compatible. My modem/router (Netgear C7000v2) is placed in a central place and not behind any obstructions. It's actually about 1 foot away from my laptop (HP ZBook Firefly with Windows 10 Enterprise) which is hard-wired through an ethernet cord and still my internet cuts out 1-2 times a day.
• The issues happen on both Wifi and Ethernet
• I've powercycled and hard reset my device while on the phone with Xfinity and Netgear a few times and the issue is persisting.
• The lights on the front of my modem/router are solid when the internet cuts out. They do not blink like they used to on my Motorola which would at least notify me that the internet cut out.
• My cables and connectors are fine and I've had several people look (no bends/kinks/cuts/properly tightened) and the last technician removed the splitter to see if that would help. I've also replaced the ethernet cable a couple times.
•  I don't quite understand pings and traceroutes, but something I will look into further.

I continue to loose internet connectivity on the weekends (the last 4 weekends) I loose connection every 2 or 3 hours & am really becoming upset!  Fix your issues!  I lost internet on Christmas, Christmas Eve, New Years, New Year’s Eve and this weekend, twice yesterday, FIVE times already today!   I am VERY upset.   Fix your servers!  What happened to the forum????  Every time I try to go there I receive 1 “400 Bad Request “. MY son lives 4 miles from me and has FIREFLY and never has any problems with his connection.  I CAN NOT wait to dump all my services with Comcast because there are so many problems.

I continue to loose internet connectivity on the weekends (the last 4 weekends) I loose connection every 2 or 3 hours & am really becoming upset!  Fix your issues!  I lost internet on Christmas, Christmas Eve, New Years, New Year’s Eve and this weekend, twice yesterday, FIVE times already today!   I am VERY upset.   Fix your servers!  What happened to the forum????  Every time I try to go there I receive 1 “400 Bad Request “. MY son lives 4 miles from me and has FIREFLY and never has any problems with his connection.  I CAN NOT wait to dump all my services with Comcast because there are so many problems.

@stevix55​ I'm sorry to hear you're having similar issues that I'm having! Did you notice if Comast did any sort of 'enhancement' or work in your area before the connectivity issues started? My boyfriend had 'enhancements' done last week, and since then his internet disconnects every day now too!! He called and they told him it's his modem, but he has a relatively new nighthawk netgear modem/router and it was working just fine for months. Knowing my own issues, I told him it's probably NOT the modem and likely the enhancements because that seems to be what 'changed' for me before my internet decided to disconnect every day. 

@stevix55 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your internet connection. I can see how having an intermittent connection would be frustrating. I would be delighted to take a closer look into your services, and get you on a path of resolution. To begin, can you please DM your name and the service address we will be working with today? 

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@NoGoodNamesLeft4Me​

I have a C7000v2. I was just on the phone with Netgear and they asked me to change the channel for my 2.4Ghz to 11 so you'll see that but otherwise I have a lot of T3 time outs. Last week 12/30 is when I was on the phone with both Xfinity and Netgear and they had me do some restarts. In the last week these are the dates and times that the internet cut out as well:

• 12/30 - 11:58am
• No data between because I was not home for the New Year
• 1/3 - 12:03pm
• 1/3 - 5:00pm
• 1/4 - 10:33am
• 1/4 - 11:12am

@Regina771 - Thank you for all the data you've shared. We appreciate your efforts to resolve this in whatever way you can. If you are still experiencing an intermittent connection, I'd love to see what else we can try on our end. Please send our team a private message to get started.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@XfinitySara​ 

Hello,

Sorry for the delay, I've had a concussion the last week, but yes the issue still continues to happen every day! I will definitely send a message soon.

Thanks,

Regina

@user_d0c3bd​ Oh my gosh, a couple of YEARS?! I'm sorry to hear that too! I hope mine doesn't last that long, but.... I'm starting to believe it will and will also have to jump to a different provider. 

@Regina771​ we have tested 5G-Home by T provider for a few weeks now, and the connection has been super smooth with only half the price, so we are happy now.

@user_941b5b​ Yes, the same with my issue! I call and they see that the speed is high, the modem is working and everything is fine, but in a few hours it will drop for a couple minutes. I hope we can all find a fix for this!

Hey @user_e43f1a,

Thank you very much for visiting our Xfinity Community Forums. We would be more than happy to assist. Would you be able to provide detail pertaining to your specific experience with the Xfinity Internet so we can best assist?  What troubleshooting steps have you also tried? 

Hello @user_dab739. We would be happy to help with your service issues. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
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 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it