Contributor
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46 Messages
Remote voice blue light sometimes pulsates & does not work
Usually the voice commands work on the XR11 remote, but sometimes the remote's blue light slowly flashes & the remote will not accept a voice command. I have to wait several seconds until flashing stops & try again which usually works. Holding down the blue button does not stop the flashing. Using new batteries does not make any difference.
Any ideas why this happens?
Thanks
Any ideas why this happens?
Thanks
XfinityEmilyB
Official Employee
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1.7K Messages
11 months ago
I appreciate you posting your question here so we can help with your voice remote, @user_793642! Thank you for trying to replace the batteries, that's a great first step :). Have you tried to turn off pairing then pair the remote again?
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user_793642
Contributor
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46 Messages
10 months ago
I turned off pairing and paired again. It worked properly a few times, which it typically does, but then started randomly with the blue pulsating light.
IOW the re-pairing did not fix the problem.
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