No live cable outlet

@XfinityKimberlyB​ Just to be sure, I am not talking about the coax cable that goes to the TV, but the cable that comes from the street to my outlet.

Can I replace this? Because I saw a message in the cable box to contact you before working on it.

@MarceloA  Please do not work with the outside Comcast/Xfinity lock boxes or pedestals, etc. We can help with troubleshooting to see if we can get the services activated with you or see if a technician is need to be sent out to you. They can come out check the services and any outside lines there too if required. An electrician would be needed if it is an interior issue with wiring in the home itself. To further help please send us a Direct Message:

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

@XfinityDaisy​ Thanks!