Note: I will use this to update my customer journey so far and going forward! Stay tuned. Here is the series of the events that happened (good and bad - with some learning lessons along the way): Xfinity Broadband doubled my bill after being out of contract (I'd hope that a company this size would h

I have a Motorola MB8600 modem. I cannot access the administrator/diagnostics screen at 192.168.100.1:80 because Xfinity blocks that port when it connects to Xfinity for the first time. Is there a way to stop Xfinity from blocking port 80 on my modem? By the way, Xfinity is not blocking port 8080 wh

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" [Edited: "Phishing Email"] Date: May 5, 2024 at 2:04:32

Got a call showing it was from Xfinity. It wasn’t so don’t answer. They offered a 50% discount on my Xfinity service with faster speeds saying this was a promotion with Target. They wanted payment with a Target prepaid card. Don’t do this as it is a scam. Change your password immediately as they hav

Several months ago Xfinity/Comcast deleted my online account. I still have an Xfinity mobile account because I continue to use my phone and pay my bill by credit card each month. However, when I try to get into my online account, it says there’s a problem. The automated phone system only recognizes

Many forum users have complained about legitimate emails going to the spam/junk folder, and also a much poorer screening of junk mail by Comcast. My wife and I are over 20 year users of Comcast email and have never before seen such a bad level of this problem, which seems to have begun in the last f

Hi. This afternoon I received a voicemail message from a caller at [Edited: "Personal Information"]. The message said it was Xfinity calling to warn me that my bill was about to go UP by 50% if I didn't call them back. It sounded like it was using the same computer generated voice that Xfinity actua

New email link is bad. It sends me in a continuous loop like the many other users who have also complained. Yes, I deleted cache, cookies, etc. Is this being addressed? I'm not sure how this was rolled out.

Email sent from Microsoft 365 domain @hillsboropres.org to email addresses in the @comcast.net domain are never delivered. The error message returned to the @hillsboropres.org domain email related to my address is: ...@comcast.net 12/30/2023 4:16:18 AM - Server at BN0PR10MB5239.namprd10.prod.outlook

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

I’ve been getting billed for Netflix, peacock and Apple TV plus by Xfinity for a couple months now and have had no issues. As of 9/12 all of those streaming services have been canceled without notice and I’m still being billed for them. I’m unable to get a live rep over the phone to help. UPDATE: Th