scam or real xfinity call?

Same issue today on my cell, 12/20/24.

I just got the same voicemail 12/20

Thank you for sharing you also got this message, @Alyssa89! This is a scam call that our teams are aware of. Our Customer Security Assurance team works to prevent things like this from happening. They provide an Alerts page with any scams we are aware of. You can also reach out to the team at 1-800-XFINITY (1-800-934-6489) by requesting CSA to report calls like this. You did the right thing by reaching out to us directly instead of responding to the voicemail. 

They are still doing this scam.

Received call today with same message:

"Hello this voicemail is from Comcast Xfinity.  Your current 50% discount on your monthly bill will expire by the end of the day.  To maintain your reduced rate call the number on your caller ID immediately.  This is your final reminder.  To act call back now, thank you."

[Edited: Personal Information]

This is a very professional scam.  It includes a caller menu and call hold music with voice over describing Xfinity products while waiting for operator to pick up.

When someone finally picks up they are polished and have a call script that sounds like one your typical customer service rep would use.

Beware!!

Hey @user_v9rise, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interaction you had with someone. We do take account privacy and security very seriously. If you ever experience a call and question the authenticity, we do recommend contacting our team directly by calling 1-800-XFINITY. We also recommend periodically checking our Internet Security with Xfinity help page where we list security alerts.

Got one today also ... "This is Comcast/Xfinity. This is a courtesy reminder that your 50% discount on your monthly bill is being removed today.  To insure your account is updated correctly, call us now at the number shown on your caller ID."  I knew this was spam because of the words Comcast and 50% discount in the same sentence.

@ajcstr thank you for using the Community Forums to alert us of the call you received and helping alert other customers as well. Can you let our Customer Security Assurance team know about the details of this call to help prevent interactions impacting future customers?

yes, they ask you the amount of your monthly bill.  They say that you don't have to worry.  Whatever, amount they told you, they cut it in half. (80 per month, they say new promotion of 40 per month... it's good for the next 3 years.... BUT you have to pay 1 year in advance... $40 x 12 months = $480.)  Pay in advance?  Huh!  that's what told me this was a scam for sure!

The guy was able to tell me the amount and date of my next bill. I am surprised how a scammer can get that info. 

Thank you for visiting Xfinity Forums for more information on this. Please XfinityRay's comment above for steps on reporting this. "...This is a scam call that our teams are aware of. Our Customer Security Assurance team works to prevent things like this from happening. They provide an Alerts page with any scams we are aware of. You can also reach out to the team at 1-800-XFINITY (1-800-934-6489) by requesting CSA to report calls like this..."

Hey, @user_shbu2o! Thanks for reaching out to us on the forums and letting us know this has happened to you. The next step you would want to take is to reach out to our Customer Security Assurance team at 1-888-565-4329. If you would like more information about that team you can always see that information here.