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Wednesday, November 20th, 2024 10:02 PM

Scam Voicemail Message from "Xfinity" calling from [Edited]

Hi.  This afternoon I received a voicemail message from a caller at [Edited: "Personal Information"].  The message said it was Xfinity calling to warn me that my bill was about to go UP by 50% if I didn't call them back.  It sounded like it was using the same computer generated voice that Xfinity actually uses.  I logged into our account online, and confirmed there's no notice about any billing increase.  So I called the number back out of curiosity.  The scammers did a great job of imitating Xfinity...same hold music, same voice.  I hit zero, and got a guy without any discernable accent (at first).  I said I was calling because I'd received a weird call.  He then asked was is a call or a voicemail.  I confirmed it was a voicemail, and it told me my bill was going to go up by 50%.  He asked me who I am, and I said I'm just calling to figure out if it's a scam.  LOL...he becomes belligerent and asks me if I'm a scammer.  I said "No, I'm trying to figure out if I got a call from a scammer."  So then the becomes more belligerent and acquires and accent (India? Pakistan?) and starts asking me how I'd feel if I were called a scammer.  I said let me talk to your security dept.  He said "Sure," then disconnects me.  So...heads up everyone.  If you get a call from [Edited: "Personal Information"] (NJ number) purporting to be Xfinity, it's not.

5 Messages

4 months ago

been getting that voicemail myself

Official Employee

 • 

1.5K Messages

@user_0gqgn0 Thank you for reaching out on the Xfinity Community forums. For any suspected spam, scam, or phishing attempt please report these to Customer Security Assurance. We greatly appreciate you taking the time out of your day to let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 days ago

I just received a very similar voicemail.  It states that my 50% discount on my bill is expiring today and will be removed permanently and cannot be undone  Prompted me to return the call to [Edited: "Scam Phone Number"] to finalize.

(edited)

Official Employee

 • 

2K Messages

 

j-m-j Thank you for reaching out about this via our Xfinity Community Forums. My mom got the same call yesterday. It is so frustrating.  For any suspected spam, scam, or phishing attempt, please report these to Customer Security Assurance. We greatly appreciate you taking the time out of your day to let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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