Email Login

My setup is the same as it always was.  I'm trying to log into my email via Chrome browser.   I cleared cache, cookies, closed my browser, etc.  This is not a password issue.  This is the URL I keep being directed to then it sends me on a continuous loop. https://connect.xfinity.com/appsuite/#xfFailureCount=1

I think it would be helpful to look at how many complaints you're receiving about email connectivity issues and look into it. 

Agreed. having the same problem.

Having the same issue too

Same! Cannot access my email, just stuck in an endless signin loop 

@user_meg8aq​ I'm having the same problem on all my devices 

Can you please try signing in here

This is the same broken link. Just a loop of log in and back to the same page. No email. 

Unfortunately just the have the comcast email. 

Tanyamb Can you try to clear the cache on your device and retry again? I'm starting to hear reports from customers that they are able to access their email again at xfinity.com. 

@user_bwt6yu​ frustrating isn't it!?

I am also having this same exact issue. Same thing I cleared everything. I use safari on an iPhone. 

Good morning, @user_bwt6yu. I'm sorry to hear you're also experiencing this email issue. To confirm, have you attempted to clear your cache and cookies? How about using a different device, have you tried that?

@Tanyamb Hello there! Thank you for reaching out to our Community Forums Team regarding your email. Keeping communication working properly is extremely important; especially these days when we rely on it for so much. I'm happy to help you identify the issue, and get in the right direction for a resolution. Can you please share which iPhone model you have, and I know Safari is usually preferred with iPhones, but have you tried a different browser? 

It’s an iPhone 14 Pro. I have not tried another browser. Safari is my preferred option. 

My thoughts exactly.   There is no good time to not be able to access email but during Christmas is even worse...

@user_meg8aq​ 

Oh even better now. Since I had to clear the cache. I’m trying to log into other sites, but the confirmation code is being sent to my email I can’t access. I thought technology was supposed to make things easier not worse. 

^^^ this right here stupid MFA codes!!! 

Exactly!  Beyond infuriating!!! I have a separate email that i can receive the code, but again we are in a continuous loop! Can't wait until I can dump cable and comcast altogtheer!

That is correct, @user_wxps8l! The email problem is a known issue and is being worked on by our teams. We hope to have it resolved soon. Thanks for bearing with us! 

Hello, @user_5ar124! We are aware of the trouble with email and our great teams are working on it! Thanks for your report and for bearing with us! 

@user_k3o6v1, we are working on getting the email issue taken care of. Thanks for bearing with us! 

It must be from the drones

Not able to check emails on my IPhone or laptop. Can you provide estimates time this will be fixed. Have several email communications that are important. 

@markandcathy Our apologies for the inconvenience as our engineers have become aware that there is an issue when customers who log in to xfinity.com to check email. At this time we do not have an ETA for resolution but will continue to monitor the progress and update these threads once a resolution is found.

It worked

for a minute but not working again. Are they still working on this issue?