Visitor
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1 Message
Xfinity Assistant not connecting to a Live agent
I have a billing issue that I need help with. I am moving residencies and trying to get my Xfinity services activated at my new home, when I spoke to an Xfinity agent on Thursday on the phone they were able to set me up with a technician and told me my bill which I agreed to and then was sent an email confirmation that day. Yesterday evening I get another bill for the same service but it increased! when I called the agent again this morning she could not find that new increased bill I was talking about and told me to reach out to a chat agent as I can provide a screenshot on my new increased bill I received in my email.
However, the Xfinity Assistance never connected me to a live chat agent, it says it will but you wait forever with no connection to an agent. I've been waiting for over one hour. Can any live agent assist me please?
CCTimothyA
Problem Solver
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785 Messages
3 years ago
@Xfinity_User22 Thank you for reaching out and brining this to our attention. I can understand how that would be frustrating on top of trying to move. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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