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user_pbi7i0
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Sunday, September 15th, 2024

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DOWNED RG-6 and RG-11 drop cables

These downed drop cables have been laying in disarray twisted mess for over a year 1 foot of roadway with poor visibility at night. Cars drive buy, kids walk by daily. Tried for 20 minutes on main Comcast cust service page and Comcast headquarters service page with NO link to report downed lines other than a "chat robot" automatically entering my address for downed lines. Comcast you really need to have respect for the public's safety and have an easily accessible link and/or phone number to report such a safety issue!!!

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11 months ago

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XfinityEva

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1.9K Messages

11 months ago

We can definitely help with this and we appreciate you bringing this to our attention. May I please ask that you send us a direct message with your full name and the address where this is located? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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