Skip to main content

    Support

    Offers

U
user_87ecea
1st Topic
1st Reply

Visitor

 • 

3 Messages

Wednesday, July 6th, 2022 8:47 PM

Closed

Report cable line down

How do I report this? I thought I did but even after I get a text update saying my internet had been restored, the wire is still down in my back yard. This is a serious safety risk currently & I can’t seem to get anyone out here.

Question

 • 

Updated 

3 years ago

1.5K

2

0

user_87ecea

Visitor

 • 

3 Messages

3 years ago

I reported on the 4th and still no word. Also, do I get discounted from my bill for the lack of internet these last few days since it’s due to a lack of response on yalls side?

1

0

CCStephanieT

Contributor

 • 

342 Messages

Hello @user_87ecea I'm sorry to hear that you have a cable down. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

3 years ago

0

user_d581dc

Visitor

 • 

1 Message

3 years ago

I'm having the same problem. There's no way to report a down cable line. They just say that service has been restored and reset your modem.

1

0

CCKorie

Problem Solver

 • 

1.1K Messages

We'd be happy to help with getting your downed line taken care of. Can you please send us a DM with your name and address? 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here