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XfinityShawn -- I did see a reply to my Direct Message after some time, and support staff explained that the system is more like e-mail with delayed replies than like a chat with live replies. However, support staff asked me to authenticate myself us
Your E-Mail Message: "Schedule a technician visit – on us – to improve your service"
I received an e-mail message with the subject line above, and the message beginning An issue with your internet/ Schedule a free technician visitBringing customers like you the ultimate internet experience is our number one priority. To ensure you have a fast, reliable connection, we're proactively
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private channel in retirement communities
I live in a retirement community in PA. My community has a bulk rate contract with Comcast which includes a private channel on the CATV system (channel 1979). We use this channel to provide information and entertainment to residents via their TV. Recently, we have been told that Comcast will no long
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Channels and Programming
user_icjyou The phone support line is fully operational. If you provide the requested information, and follow the prompts you will be routed to a live agent. To be fully transparent, our IVR is a very powerful system that can address the core of inbo
Phishing message or real?
I received a vm that my 50% promo rate would end today. Trying to talk to someone to find out if the call was real or not, but IMPOSSIBLE to talk to anyone. I swear if my rate does go up, there will be [Edited: Language] to pay and I'll yank my business. Sick, sick, sick of their bloody AI that save
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user_pi6jan thank you for using the Community Forums page to reach out. You are currently in touch with a live human, and I am happy to assist you with your service concerns. Apologies for any miscommunication with the virtual assistant, you can also
Worst Tech Support EVER!
Never called before. Your assistant NEVER SHUTS UP! I know you don't want phone calls, but that assistant is ridiculous! How in God's name do you reach a human being? Not kidding. Your stupid assistant's cure for everything is "LET'S SEND A TECH!' Yeah, so Comcast can charge me for them fixing the p
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Hey there, I am so sorry for the poor experience, it sounds like you canceled cable with us and now watch live tv through Hulu, which is almost certainly the cause of the data usage spike since that would be all internet based. As for promotions, I c
Data usage not accurate
This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told
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Pause function not working -“this set-top box doesn’t support it” message
All of a sudden pause, rewind, for functions stopped working. I have tried disconnecting and reconnecting box. I have tried changing channel- still won’t pause. Please help!
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X1
I need to make a billing payment toMorrow. What number can I call to get a live person
What number can I call tomorrow to make a bill payment ?
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Customer Service
Hello, @harshm747 and Congratulations on graduating from college! For support, students should: Go to the Xfinity On Campus portal.Select their university.Log in with their university ID.Select the Support tab.Select a customer education self-
Issues cancelling service
Hi, I am @harshm747 i had xfinity internet in my college housing for a year, and had requested to cancel service when I graduated and got an email saying that 'we have received your cancellation request' ; i tried to chat with two assistants who assured me my service had been stopped. Today I get a
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Thank you Bruce for your reply. I had tried a box reboot by unplugging the power cords. That didn't clear up the problem. I had read on the support page to someone else to try a system refresh from the app. Used the app for a refresh and the box is c
tried to pause a live show and received message “this set-top box doesn’t support it. just got this box a few months ago
pause was working on live shows about a half hour ago then suddenly got “this set-top box doesn’t support it. I've rest box and still get error message
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Awful customer support, require investigation and moral and my time and effort compensation!
Ticket from Xfinity: [Edited: "Personal Information"] It’s locked by Verizon PREPAID Xfinity cannot connect their mobile services. [Edited: "Personal Information"] I need this to be addressed by Xfinity management (listen to your call records) and I need some compensation for lack of expertise with
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Customer Service
Get one of their two 4K boxes. Wired XG1v4 DVR or wireless Xi6. They do 4K 60. The XG1v4 does HDR while the Xi6 adds Dolby Vision. Both support Atmos audio. There's very little 4K content, just a few live sports events.
Best cable box available
I just got a new tv and want to be sure it’s paired with the best cable box available. I currently have the XG1-P box, should I have something else? I still want DVR. The TV is an LG C4, supports 120 refresh rate if that matters. Thanks
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The handful of live games in 4K HDR look great. But, that's the only 4K content I watch on my Xfinity boxes. I use other streaming platforms for other 4K content because they look better, support Dolby Vision, and the interfaces are more respo
XG1v4 Worse Picture Quality than XG1v3
I have an LG OLED C2 4K tv with aftermarket 4K HDMI cable meeting the required specs for 4K (per Xfinity) and recently had new Xfinity service installed end of August 2023. They provided a XG1v3 box and after realizing I was not capable of 4K quality I swapped the box for a newer XG1v4 this week. I
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Return Wifi Router
Hello, I am infuriated at how difficult it is to return my router. I live too far from a xfinity store to return it and when I try to use the UPS option I get this error: Sorry, This Isn’t Working Right Now Your equipment details are unavailable at this time. Please check back later to see if you're
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Customer Service
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How Does Comcast Figure Out Outages?
This morning a thunderstorm rolled though the area and knocked the cable out to the community I live in (multiple customers effected). We have all called in and tech support just scheduled individual tech to come out to look at our problems on different days/times. This doesn't make sense to me but
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Customer Service
Currently, our options with Xfinity Mobile support are very limited. We're unable to answer any device or account-specific requests over this platform. For the best assistance, please reach out to our Xfinity mobile experts via one of the options lis
Xfinity Mobile does not support BYOD Pixel 7 eSIM
The support representative told me Pixel 7 or 7 Pro eSIM was not supported as of 10/26/22, 3 weeks after Pixel 7 launched and started to delivery. Apple 14 is so popular that Xfinity supports eSIM for iPhone on day one, but Pixel or Samsung are not lucky.
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Why does my modem reboot every time I talk or chat with Xfinity support?
I have been having issues for a while now, so I have needed to work with support on several occasions. Every time I interact with support, my modem reboots. Once, I was in a chat session, working with an agent, and the modem rebooted. I waited for the Internet to return, figuring the agent would res
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Customer Service
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Xfinity chat agent misinformed me about service. Follow-up support is a mess.
I received a flyer in the mail indicating Xfinity internet service is now available at my address. I chatted with an online agent whom told me it would cost $100 to hook up to service. Two mobile lines would cost an additional $30/each per month, and Internet would cost an additional $15/mo plus tax
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Customer Service
I live in a large condo in Chicago and have experienced this issue since last year, long before local lockdowns were in effect. This building has over 200 units, but it feels like the infastructure here could support 20 devices at most. Playing COD,
High Ping and packet loss
Hoping for some help as I have been unable to get any help from Xfinity recently-chat/bot only wants to reset gateway which doesn't solve my issue. Have been on hold several times but unable to get through to a tech. currently on 175MPS plan. Have a new Arris SB6183 with a Asus AX-88u router. Wired
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I am having the exact same issue. Can somebody please help me? I have already wasted a lot of time talking to support agents on chat and the phone. Xfinity keeps transferring me to UPS support, but UPS will NOT accept an Xfinity package without the p
Devices not listed for returning equipment (getting return label)
I recently moved and need to return my equipment. However, the device list does not come up at all when I try to get a return label, so I can't complete the process of generating a label for home pick up or UPS drop off. I don't want to end up charged for the equipment because of an Xfinity portal i
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I checked my e-mail to find this link to help track your status. Sometimes live support would dismissed it as a scam.. I don't blame them it's hard to keep track of deals. www.xfinityincentivetracker.com/track Email told me this is how I could tra
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Amazon gift card
Hello, There was a mention a For Amazon 200$ gift card during order and plan selection. I have not received anything. Could you please assist? Thanks
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