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user_e34wpt
1st Topic

Visitor

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1 Message

Sunday, April 27th, 2025 4:13 AM

Amazon gift card

Hello,

There was a mention a

For Amazon 200$ gift card during order and plan selection. I have not received anything. Could you please assist?

Thanks 

Question

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Updated 

20 days ago

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EG

Expert

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110.9K Messages

1 month ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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XfinityBrianH

Official Employee

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1.4K Messages

1 month ago

 

user_e34wpt Thank you so much for reaching out to us here today with your questions! The Amazon gift card is issued after 12 weeks (90 days) if the account is maintained in good standing, and then card will be sent to your email address associated with your Comcast account within 14 weeks of service activation. 

 

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user_hqgv3s

5 Messages

1 month ago

It is a scam, I've been waiting for weeks now and they say they have no record of a promotion with Amazon. They told me this does not exist and that maybe I was scammed by some other site. They are liars. 

1

XfinityThomasC

Official Employee

 • 

2.6K Messages

Hello, @user_hqgv3s 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Ing_Wie

Visitor

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1 Message

23 days ago

I’ve been dealing with the same issue. I’ve messaged assistants, sent out emails, even reached out on Reddit, and I just keep getting the runaround. No one can give me a straight answer. I signed up well before the promotion deadline back in February and I still haven’t received anything. Every time I ask, I get a different answer. At this point, I’m beyond frustrated and seriously considering cancelling.

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XfinityDena

Official Employee

 • 

3.3K Messages

@Ing_Wie I am sorry your experience has been this way. Did you get any ticket numbers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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Again

Expert

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31.7K Messages

@Ing_Wie​ 

I’ve been dealing with the same issue. I’ve messaged assistants, sent out emails, even reached out on Reddit, and I just keep getting the runaround. No one can give me a straight answer. I signed up well before the promotion deadline back in February and I still haven’t received anything. Every time I ask, I get a different answer. At this point, I’m beyond frustrated and seriously considering cancelling.

You can check the status of your reward here:  https://xfinityrewardcenter.com/

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 days ago

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Lucifica

Visitor

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2 Messages

20 days ago

I checked my e-mail to find this link to help track your status. Sometimes live support would dismissed it as a scam.. I don't blame them it's hard to keep track of deals. 

www.xfinityincentivetracker.com/track

Email told me this is how I could track it and claim it.

1

Lucifica

Visitor

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2 Messages

one more thing you need to find your account number without the space bars by going here https://customer.xfinity.com/settings

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20 days ago

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