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user_e34wpt
1st Topic

Visitor

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1 Message

Sunday, April 27th, 2025 4:13 AM

Amazon gift card

Hello,

There was a mention a

For Amazon 200$ gift card during order and plan selection. I have not received anything. Could you please assist?

Thanks 

Question

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Updated 

6 days ago

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3

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EG

Expert

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110.2K Messages

8 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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XfinityBrianH

Official Employee

 • 

1.3K Messages

7 days ago

 

user_e34wpt Thank you so much for reaching out to us here today with your questions! The Amazon gift card is issued after 12 weeks (90 days) if the account is maintained in good standing, and then card will be sent to your email address associated with your Comcast account within 14 weeks of service activation. 

 

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user_hqgv3s

5 Messages

6 days ago

It is a scam, I've been waiting for weeks now and they say they have no record of a promotion with Amazon. They told me this does not exist and that maybe I was scammed by some other site. They are liars. 

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XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @user_hqgv3s 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
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6 days ago

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