Issues cancelling service

Hi, I am @harshm747 i had xfinity internet in my college housing for a year, and had requested to cancel service when I graduated and got an email saying that 'we have received your cancellation request' ; i tried to chat with two assistants who assured me my service had been stopped. Today I get a mail from xfinity saying my next payment is scheduled for next month as my service is not cancelled. I have tried everything I can to cancel my service, but xfinity doesn't seem to cancel it. What can I do? Please assist me.

Responses

EG

Expert

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110.4K Messages

20 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasC

Official Employee

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2.5K Messages

20 hours ago

Hello, @harshm747 and Congratulations on graduating from college! For support, students should:

Go to the Xfinity On Campus portal.
Select their university.
Log in with their university ID.
Select the Support tab.
Select a customer education self-service article or select Live Chat for support.

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H

harshm747

Visitor

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3 Messages

21 minutes ago

I've tried to be on live chat for over 2 hours with Xfinity and not a single agent has been able to help me complete close my cancellation request. I am a college student living on bare minimal means and today I get an email from Xfinity that I will be charged for next month. I have done everything to cancel my service; and had received an email saying "

"We received your cancelation request, and we're on it"...

This was on the 13th of May and since over a week there has been no progress. I need my service cancelled.

Xfinity by far has been the hardest to cancel subscriptions from all my 23 subscriptions; now I'm back home in India and it has been a headache to cancel service and I have no clarity about what it happening...Constantly being told that I will receive a confirmation that my service is cancelled...but till day I have not received any such confirmation of my service being cancelled. To an extent, Xfinity is forcing me to continue its services, which is a little unethical

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @harshm747

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 minutes ago

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Billing

harshm747

Issues cancelling service

EG

XfinityThomasC

harshm747

"We received your cancelation request, and we're on it"...

XfinityThomasC

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