2 Messages
Worst Tech Support EVER!
Never called before. Your assistant NEVER SHUTS UP! I know you don't want phone calls, but that assistant is ridiculous!
How in God's name do you reach a human being? Not kidding.
Your stupid assistant's cure for everything is "LET'S SEND A TECH!' Yeah, so Comcast can charge me for them fixing the problems that I have nothing to do with.
How about contacting me? Suddenly, my service just stopped working right. Not sure why. Would love to troubleshoot. But, that assistant refuses to connect me to an actual human.
XfinityMarcus
Official Employee
•
1.5K Messages
1 year ago
user_pi6jan thank you for using the Community Forums page to reach out. You are currently in touch with a live human, and I am happy to assist you with your service concerns. Apologies for any miscommunication with the virtual assistant, you can also go through troubleshooting steps on your equipment using the Xfinity Support site.
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