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pixel7pro_eSIMnotworking
1st Topic

Visitor

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1 Message

Wednesday, October 26th, 2022 10:11 PM

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Xfinity Mobile does not support BYOD Pixel 7 eSIM

The support representative told me Pixel 7 or 7 Pro eSIM was not supported as of 10/26/22, 3 weeks after Pixel 7 launched and started to delivery. Apple 14 is so popular that Xfinity supports eSIM for iPhone on day one, but Pixel or Samsung are not lucky.

Question

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Updated 

2 years ago

1.4K

3

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blueman-2

Contributor

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44 Messages

3 years ago

But Xfinity Mobile does support physical SIM for Pixel 7, right?  Just curious.  

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user_34f7b4

Visitor

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3 Messages

3 years ago

Yes, what is happening here? It should not matter what phone you have if you have a SIM or eSIM the process should be the same. 

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XfinityLinda

Official Employee

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1.8K Messages

3 years ago

Hello, @pixel7pro_eSIMnotworking! Thank you for connecting with us here in our community. We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7? They would be most qualified to answer all your questions about eSIM. 

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og1512

Visitor

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5 Messages

@XfinityLinda​ Assistant yeah OK. I ask it if I can use an esim in a Pixel 7 pro. It tells me how fast my internet speed is LOL. It is a simple question do your esims work on a Pixel 7 pro cellphone or for that matter any Pixel phone.

3 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

Currently, our options with Xfinity Mobile support are very limited. We're unable to answer any device or account-specific requests over this platform. For the best assistance, please reach out to our Xfinity mobile experts via one of the options listed above. 

If the automated assistance is unable to help, a live Xfinity Mobile Specialist should be able to go over the SIM cards and their compatible devices in more detail. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_7a8dc7

Visitor

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4 Messages

Wow. I have not seen any help from Xfinity on here every answer is the same to call support, or email or chat, no actual help here!

2 years ago

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