Awful customer support, require investigation and moral and my time and effort compensation!

Ticket from Xfinity:

[Edited: "Personal Information"]

It’s locked by Verizon PREPAID

Xfinity cannot connect their mobile services.

[Edited: "Personal Information"]

I need this to be addressed by Xfinity management (listen to your call records) and I need some compensation for lack of expertise with your customer support representatives and denial to connect me to a supervisor or manager!!!

Xfinity ticket number: [Edited: "Personal Information"]

I’m Xfinity customer and used Apple Watch connected to the same number and my iPhone.

Recently I received in Apple Store brand new Apple Watch as a replacement (as part of AppleCare+ subscription) for the one I already used with Xfinity and with another carrier prior to Xfinity.

I tried to activate mobile services that worked fine with my apple watch before and failed on Xfinity step to activate it.

I had several calls with Xfinity support on June 29 around 4:30pm CST and on July 1 around 3pm CST, spent almost 3 hours in total in an attempt to activate the mobile services on this watch with the verdict provided by Xfinity representative as “we cannot activate mobile services on your watch as it is locked by Verizon Prepaid. Ask Verizon why the locked it (I’m not Verizon customer!!!) or bring you watch back to Apple Store

They were trying to convince me that watches were locked for some reason and I have to spend my time going to Apple Store and talking to Verizon support, even when I was never a Verizon customer!!!

Now I sent 2 more hours at Apple Store on July 1, where Apple representatives checked everything and confirmed that watch is not locked [Edited: "All caps"]!!!

The same response was from Verizon customer support - there is not such watch in their systems and watch is not locked [Edited: "All caps"]!

I called right from Apple Store to Xfinity support on July 1 and their representative insisted that watch is locked and I have to ask Apple for another replacement!!!

When I tried to reach out to Xfinity manager or supervisor, support representatives denied any attempts to get connected with their manager!!!

Even promised that they will call me back next day I connect me with the manager, that didn’t happen!!!

As a result I over those watches to Apple in store representative and waited for another week!!! for my Apple watch replacement.

They checked everything and today on July 7 I received the same (I can prove it!!!) watch back.

Same issue with Xfinity mobile service activation, however today on July 7 I tried different service provider - betterroaming.com (!!![Edited: "All caps"]!!!) and I got no problem with activating of mobile service on these Apple Watch!

As a result I spent around 6 hours in total, my Saturday evening was ruined, spent my nerves, and waited for another week for my my watch due to incompetence of your support representatives and reluctance to connect with their manager!

I request compensation for this incompetence and investigation within Xfinity!!!