High Ping and packet loss
Hoping for some help as I have been unable to get any help from Xfinity recently-chat/bot only wants to reset gateway which doesn't solve my issue. Have been on hold several times but unable to get through to a tech.
currently on 175MPS plan. Have a new Arris SB6183 with a Asus AX-88u router. Wired connection to gaming PC-have tried both direct from modem and from router-still have high PL %-spikes of 30% wtih either connection. no splitter instead the house wiring-have swapped the cat 5e cable-no difference.
have had the issue with high packet loss the last couple of months. had a tech come out and he did find a signal loss-replaced a connection outside the home. internet was better for a few days but now back to high ping, etc.
Have ran ping plotter to gaming server, google, and direct to modem. Modem plot is fine. showing PL loss from 2nd hop to final hop for google, iracing.com servers and twitter. Latency has large spreads. Have tried different PC with similar results.
Here's the modem report:
operation of the cable modem.