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trackrat2
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Saturday, March 28th, 2020

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High Ping and packet loss

Hoping for some help as I have been unable to get any help from Xfinity recently-chat/bot only wants to reset gateway which doesn't solve my issue.  Have been on hold several times but unable to get through to a tech.

 

currently on 175MPS plan.  Have a new Arris SB6183 with a Asus AX-88u router.  Wired connection to gaming PC-have tried both direct from modem and from router-still have high PL %-spikes of 30% wtih either connection.  no splitter instead the house wiring-have swapped the cat 5e cable-no difference.

 

have had the issue with high packet loss the last couple of months.  had a tech come out and he did find a signal loss-replaced a connection outside the home.  internet was better for a few days but now back to high ping, etc.  

Have ran ping plotter to gaming server, google, and direct to modem.  Modem plot is fine.  showing PL loss from 2nd hop to final hop for google, iracing.com servers and twitter.  Latency has large spreads.  Have tried different PC with similar results.

 

Here's the modem report:

 

operation of the cable modem.

 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 9 513000000 Hz 0.5 dBmV 39.5 dB 0 0
2 Locked QAM256 1 459000000 Hz -1.1 dBmV 39.3 dB 0 0
3 Locked QAM256 2 465000000 Hz -0.8 dBmV 39.3 dB 0 0
4 Locked QAM256 3 471000000 Hz -0.4 dBmV 39.4 dB 0 0
5 Locked QAM256 4 477000000 Hz -0.3 dBmV 39.4 dB 0 0
6 Locked QAM256 5 483000000 Hz -0.3 dBmV 39.4 dB 0 0
7 Locked QAM256 6 489000000 Hz -0.1 dBmV 39.4 dB 0 0
8 Locked QAM256 7 495000000 Hz 0.0 dBmV 39.4 dB 0 0
9 Locked QAM256 8 507000000 Hz 0.4 dBmV 38.9 dB 0 0
10 Locked QAM256 10 519000000 Hz 0.6 dBmV 39.4 dB 0 0
11 Locked QAM256 11 525000000 Hz 0.5 dBmV 39.5 dB 0 0
12 Locked QAM256 12 531000000 Hz 0.6 dBmV 39.4 dB 0 0
13 Locked QAM256 13 537000000 Hz 0.7 dBmV 39.3 dB 0 0
14 Locked QAM256 14 543000000 Hz 0.9 dBmV 39.5 dB 0 0
15 Locked QAM256 15 549000000 Hz 0.9 dBmV 39.5 dB 0 0
16 Locked QAM256 16 555000000 Hz 0.9 dBmV 39.4 dB 0 0

 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 16200000 Hz 42.5 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 35700000 Hz 42.5 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 42.5 dBmV
4 Locked ATDMA 3 5120 Ksym/sec 22700000 Hz 42.5 dBmV


 

Current System Time: Sat Mar 28 16:12:49 2020

 

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