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Spotty connection + very high correctable error rate on main channel
Background I recently moved into my house maybe 3 weeks ago. My internet speeds are fine whenever I test, but a few times now the internet becomes unreachable even after eg restarting modem. It then self recovers, I haven't noticed exactly how long because I usually switch over to my mobile hotspot
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Your Home Network
Termination of Service Due To Comcast Error
I am postung to express my serious concern regarding a disruption in my Xfinity service and the inadequate support I’ve received in trying to resolve the matter. I am a Gold member with several years of uninterrupted service and a consistent history of on-time payments. A few months ago, I moved and
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Customer Service
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Flex box not working properly
When I try to watch peacock premium I constantly would lose sound when it switches to ads I have to exit and re-enter to get sound back. On Netflix it freezes up and I have to enter and re-enter numerous times before either I give up or it finally starts a show just to freeze up again. And I definit
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Flex
Hi there, @user_m8rhpk Thank you for taking the time to reach out. I do apologize, for the inconvenience you are experiencing with that error message you are getting. Since it's been a few days since you last posted, are you still getting that error
Issues accessing email. [Edited]
I can’t access my email or send them either . I’ve logged in the same way for 15 years. Did I do something wrong?
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Issue not fixed !!! code: "001" detail: "org.springframework.web.client.UnknownHttpStatusCodeException: 520 Unknown: [{\"status\":520,\"message\":\"Invalid parameter name\",\"error_code\":5210}]" source: "xficov_config_sets" sta
Port Forwarding error "We are having some trouble"
I have tried for the last 2 hours to try to get somewhere with Port Forwarding. I have tried both on my PC and on the App. every instance I get this "We are having some trouble, please try again later". Anyone have any ideas on some help?
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I'm suddenly having the same issue and error code. Any help?
Roku Xfinity stream won't work - error code tvapp-00231
Not able to stream any xfinity channels via the ROKU Xfinity stream. It buffers and then displays Error message TVapp-00231. Able to stream other channels on roku (netflix, prime, etc.).
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Thanks for your reply. As I said I understand how it works, it just doesn't work consistently and there are so many problems with the service and my internet connection, I've just cancelled my internet service with Xfinity. All weekend I've had Xfi
Sign-in security confusing and weird
I have nothing but problems with the Xfinity app (no I'm not using the discontinued app). The last customer service rep I spoke with told me the app should not be asking me to use the web to sign-in but I'm always directed to an in-app web page to login. Whenever I'm using the app and 2 factor is ne
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@user_4i7dw6 Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, on your Roku you are using the NBA League Pass App and you are putting in your Xfinity Username and Password and you are not able to view content? Are
NBA League Pass on Remote Devices
I'm trying to watch NBA league pass through remote devices(phone, Roku, etc...) through my xfinity but it's saying I'm not subscribed to league pass. I can watch it fine through cable and my laptop on the website but can't on any app devices.
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Error on UI when accesssing /billing/
ISSUE: When accessing the billing portal, https://customer.xfinity.com/billing, the following error is given on the UI: In Waterfox: A rendering error occurred: this.instrument.autopayState is undefined. In chrome: A rendering error occurred: Cannot read properties of undefined (
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Sign-In and Account Management
Hello @hopesalive, I hope your week has gotten off to a great start so far 😊. Let's work together and get this figured out for you. Can you please elaborate when you say "won't tune"? Does the channel show an error message or error code? Xfinity doe
Msnbc
Only msnbc won’t tune on Xfinity cable. Show airing is on gays in military. Is this content being blocked?
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Hello @user_zcpfcv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please review Troubleshoot Comcast email error codes and messages and scroll down to your error message "RL00
My E-mails sent to my Comcast account are being Throttled
I use a redirection service to forward my email to my @comcast.net e-mail. My redirection service often gets a bounce back message. Here is an example of the error received: Nov 15 11:06:44 ns2 sm-mta[24220]: 4AFI6d1s024218: to=, delay=00:00:05, xdelay=00:00:04, mailer=esmtp, pri=53723, relay=mx1h1.
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Apologies for the difficulties with adding the new checking account info. Unfortunately we are unable to assist with payment information changes here. If for any reason you'd prefer to have one of our Xfinity agents assist and get the checking accoun
Need Help Adding My New Checking Account
I've tried for days to add my new checking account info, now I've exceeded all my attempts? Comast is frustrating the HECK out of me with their crappy & slow website, and my DVR also never works properly. I always get an error when I'm in the beginning or middle of a recorded show. Now you want to i
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@user_ff865d I am glad that you brought this to our attention. I would like to see why you are seeing that error code on your cable box. Could you please send our team a private message with your full name and full address? Our team can most defini
RDK-03031
We had a working connection for a smallish 720p HD kitchen TV with a recent XI basic box antenna in/HDMI out with a white label on the bottom. While at Comcast store, the rep said we should get the same style X1 box with a black label on the bottom as our current box was not the latest version. Noth
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@XfinityAngie The problem got resolved last night while talking to xfinity support, but it is back again today. Aaaarrrrggghhhh! FYI, through the chat box I asked for a person and it actually connected me to a person, who then asked
AppleTV + error message
Receiving the following error message when trying to launch AppleTV +… ”Something went wrong, check your internet connection, then try again.” There’s nothing wrong with my internet connection. I cleared the data storage as recommended in another post, that didn’t work either. I do have a subscripti
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@user_3c221b That is not the experience we want for you or any of our customers at all. I would like to take a look at your equipment and see why you are receiving that error code for 4K programs. Could you please send our team a private message wit
XRE-06027
All my recordings stopped and won’t continue. Now when I try to record something I get the error XRE-06027. After over an hour of Xfinity chat I finally get a hold of someone who says there isn’t a problem. They continue searching and apparently I’m the only one having this issue. They said engineer
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@user_2b8629 I am sorry for the frustration you have had recently with your X1 cable box. This is not the experience we want for you or any of our customers. You are in the right place to get this resolved. The next time that you see the error code o
Can’t watch live, can’t watch DVR and XRE-03056 error constantly
On two tvs on two separate x1 boxes, I’ve had so many issues since mid-March with live tv freezing and error messages, I’m just trying to find if this is a trend that others are experiencing. When the issue occurs during live tv, the screen goes black and kind of sputters and pixelates, and then the
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Hello @user_82124c! Thank you for reaching out to our community forum. I hate to hear that you're experiencing an error code when trying to access your on demand content. Could you please send our team a direct message with your full name and full ad
Why is on demand not working and why do you refuse to explain why?
On demand is not working. My cable channels are fine and all channels come in clearly so it hardly seems a connection problem. High fees and terrible service. No response to any problems. Please don’t ask me to review your support before you fix the problem!
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Hello @avonlea18, thanks for reaching out for help with your Xfinity Stream content. That is strange that this would randomly stop working for you, but our team is here to help! What happens on your side when you try to watch NASCAR via your Xfinity
XfinityRyanE
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NASCAR
Until around a week ago, we were able to watch NASCAR for free through the Xfinity Stream app on our Roku TV. We are no longer able to do so. No one has been able to fix this so far. I would appreciate some help. This is the add on xfinity's site that references the free content. https://www.xfinity
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