Issues accessing email. [Edited]

Thank you so much for taking the time to reach out to Xfinity Support @user_1jc8ld!  We're so glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to the best team to help address your email access concerns. Please feel free to shoot us a private message with your details, and we can get started. 

@user_1jc8ld 

To send the requested information in a private message to Xfinity Support;

  • Click "Sign In" if that prompt is visible

 
  • Click the "Direct Messaging" icon  or https://forums.xfinity.com/direct-messaging 

  
  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person but don't do that.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

[Permission from and credit given to BruceW].

Concern moved here to the E-mail help section.

Same for me. Can't access email