Visitor
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1 Message
RDK-03031
We had a working connection for a smallish 720p HD kitchen TV with a recent XI basic box antenna in/HDMI out with a white label on the bottom.
While at Comcast store, the rep said we should get the same style X1 box with a black label on the bottom as our current box was not the latest version.
Nothing but RDK-03031 messages ever since and hours self help/phone tech assistance to no avail.
Any ideas what may be going on?
Thanks for any insights you may have.
CCZachary1
Problem Solver
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672 Messages
3 years ago
@user_ff865d I am glad that you brought this to our attention. I would like to see why you are seeing that error code on your cable box.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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