1 Message

Friday, November 26th, 2021 7:02 PM



We had a working connection for a smallish 720p HD kitchen TV with a recent XI basic box antenna in/HDMI out with a white label on the bottom.

While at Comcast store, the rep said we should get the same style X1 box with a black label on the bottom as our current box was not the latest version.

Nothing but RDK-03031 messages ever since and hours self help/phone tech assistance to no avail.

Any ideas what may be going on?

Thanks for any insights you may have.

Problem Solver


672 Messages

3 years ago

@user_ff865d I am glad that you brought this to our attention. I would like to see why you are seeing that error code on your cable box. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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