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user_4i7dw6
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Friday, October 27th, 2023 5:47 PM

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NBA League Pass on Remote Devices

I'm trying to watch NBA league pass through remote devices(phone, Roku, etc...) through my xfinity but it's saying I'm not subscribed to league pass. I can watch it fine through cable and my laptop on the website but can't on any app devices.

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1 year ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

1 year ago

@user_4i7dw6 Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, on your Roku you are using the NBA League Pass App and you are putting in your Xfinity Username and Password and you are not able to view content? Are you seeing an error message or error code?

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user_4i7dw6

2 Messages

@XfinityBenjaminM​ I'm putting my Xfinity account info there. It's operating as if I don't have league pass. It's just fine on my laptop though

1 year ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_4i7dw6 Thank you for your reply! Let's bring you into a Direct Message so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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