Visitor
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1 Message
Error on UI when accesssing /billing/
ISSUE:
When accessing the billing portal, https://customer.xfinity.com/billing, the following error is given on the UI:
In Waterfox:
A rendering error occurred: this.instrument.autopayState is undefined.
In chrome:
A rendering error occurred: Cannot read properties of undefined (reading 'processedDate').
STEPS TO REPRODUCE:
1. I accessed https://customer.xfinity.com/billing
2. Paid the past due balance on the internet balance.
3. returned to pay the mobile balance
4. Observed provided error on UI
ADDITIONAL INFO:
Error Stack Trace (6):
Uncaught TypeError: c[u] is undefined
collectJSONfromElements
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
collectJSONfromElements
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
elementsToJSON
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
trackInit
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
e
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
r
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
manageInitLifeCycle
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
bindListeners
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
e
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
data-layer:2:88483
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at
https://dpm.demdex.net/id?d_visid_ver=5.2.0&d_fieldgroup=AAM&d_rtbd=json&d_ver=2&d_orgid=DA11332E5321D0550A490D45%40AdobeOrg&d_nsid=0&d_mid=08341201289677680751786279212660628606&d_blob=6G1ynYcLPuiQxYZrsz_pkqfLG9yMXBpb2zX5dvJdYQJzPXImdj0y&ts=1682873640634. (Reason: CORS request did not succeed). Status code: (null).
Uncaught TypeError: t.reason is undefined
rawPromiseMessage
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
rejectionHandled
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
bindListeners
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
n
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
data-layer:2:63637
rawPromiseMessage
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
rejectionHandled
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
self-hosted:1115
(Async: EventListener.handleEvent)
bindListeners https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
bindListeners https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
n
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
<anonymous>
https://static.cimcontent.net/data-layer/?appID=resi_myaccount_2:2
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at
https://dpm.demdex.net/id?d_visid_ver=5.2.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_orgid=DA11332E5321D0550A490D45%40AdobeOrg&d_nsid=0&d_mid=08341201289677680751786279212660628606&d_blob=6G1ynYcLPuiQxYZrsz_pkqfLG9yMXBpb2zX5dvJdYQJzPXImdj0y&ts=1682873640698. (Reason: CORS request did not succeed). Status code: (null).
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at
https://dpm.demdex.net/id?d_visid_ver=5.2.0&d_fieldgroup=AAM&d_rtbd=json&d_ver=2&d_orgid=DA11332E5321D0550A490D45%40AdobeOrg&d_nsid=0&d_mid=08341201289677680751786279212660628606&d_blob=6G1ynYcLPuiQxYZrsz_pkqfLG9yMXBpb2zX5dvJdYQJzPXImdj0y&d_cid_ic=comcast618custguidv71%011949259804445021026112017.cust%011&ts=1682873653056. (Reason: CORS request did not succeed). Status code: (null).
TypeError: this.instrument.autopayState is undefined
323.0d6bce79a282882e90cb.js:2:276949
get
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
autopayErrorBadge
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
K
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
ii
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Hi
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Vu
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Fs
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Cs
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Es
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
ms
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Yo
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
unstable_runWithPriority
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
$o
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Yo
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ko
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
vs
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
flush
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise callback*F
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
flush
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
batch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
dispatch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
setData
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise callback*f
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
p
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
h
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
v
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
f
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
fetch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
fetch
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
optionalFetch
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
subscribe
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
c
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
js
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
unstable_runWithPriority
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
$o
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ps
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ms
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
I
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
onmessage
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
60053
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
63840
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
64448
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
73935
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
84739
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
u
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
O
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
<anonymous>
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
<anonymous>
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
uu
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
callback
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
ha
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
hu
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
_s
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
unstable_runWithPriority
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
$o
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ts
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
ms
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Yo
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
unstable_runWithPriority
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
$o
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Yo
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ko
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
vs
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
flush
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
(Async: promise callback)
F https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
F https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
flush
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
batch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
dispatch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
setData
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
(Async: promise callback)
f https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
f https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
p
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
promise
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
h
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
v
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
f
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
fetch
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
fetch
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
optionalFetch
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
subscribe
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
c
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
js
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
unstable_runWithPriority
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
$o
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ps
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
Ms
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
I
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
onmessage
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
(Async: EventHandlerNonNull)
60053 https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
60053 https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
63840
https://customer.xfinity.com/dss-dotcom/703.d27890c03ca3d05161a1.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
64448
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
73935
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
84739
https://customer.xfinity.com/dss-dotcom/323.0d6bce79a282882e90cb.js:2
l
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
u
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
O
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
<anonymous>
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
<anonymous>
https://customer.xfinity.com/dss-dotcom/main.c7f66adc59119e2c4cea.js:1
Warning Stack Trace (19) :
Some cookies are misusing the recommended “SameSite“ attribute 65
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. launch-73fa91d0176e.min.js:4:11000
🚀 container.buildInfo.environment is deprecated.Please use `container.environment.stage` instead 2 launch-73fa91d0176e.min.js:14:25576
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement_Module_ActivityMap.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement_Module_AudienceManagement.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC4c88fb356f834cd2a057076bba600098-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC7d9f5f0cafa448d3a2874955071009c0-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC27d28fcdc39e47728fa945c2bd00870a-source.min.js”. billing:1:1
Cookie “SESSION” has been rejected because it is already expired. login
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC69242aebf471438781fff8b5f35d5b26-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC5cc1a500416848cf9d966b3fdca6c0fe-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC31856fc91e5f4f729901c38cda7ba19a-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RCfee79ba23a694ce18e6b468404766148-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC56ebb7ae393d41d9ab27d3c75c6ad8a9-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC0e65a8e5015f4e2a880460a95c1f16ac-source.min.js”. billing:1:1
Cookie “SESSION” has been rejected because it is already expired. login
Cookie “SESSION” has been rejected because it is already expired. login
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. launch-73fa91d0176e.min.js:4:11000
🚀 container.buildInfo.environment is deprecated.Please use `container.environment.stage` instead 2 launch-73fa91d0176e.min.js:14:25576
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement_Module_ActivityMap.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/extensions/EPbde2f7ca14e540399dcc1f8208860b7b/AppMeasurement_Module_AudienceManagement.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC4c88fb356f834cd2a057076bba600098-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC7d9f5f0cafa448d3a2874955071009c0-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC27d28fcdc39e47728fa945c2bd00870a-source.min.js”. billing:1:1
Cookie “SESSION” has been rejected because it is already expired. login
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC69242aebf471438781fff8b5f35d5b26-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC5cc1a500416848cf9d966b3fdca6c0fe-source.min.js”. billing:1:1
Loading failed for the <script> with source “https://assets.adobedtm.com/331fbea29f79/5846c179fe9d/a50ed892e038/RC31856fc91e5f4f729901c38cda7ba19a-source.min.js”. billing:1:1
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CCXavier
Official Employee
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695 Messages
2 years ago
Hello, what can we help you with?
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