Visitor
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1 Message
Why is on demand not working and why do you refuse to explain why?
On demand is not working. My cable channels are fine and all channels come in clearly so it hardly seems a connection problem. High fees and terrible service. No response to any problems. Please don’t ask me to review your support before you fix the problem!
CCEthan
Official Employee
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1.4K Messages
3 years ago
Hi, @user_fe5b44. I appreciate you letting us know about your on-demand issue and we have all the tools to help resolve it. Can you give me some details on what is going on?
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chayadecacao
Visitor
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3 Messages
3 years ago
FWIW i'm having issues with ondemand as well. I've had this issue before. I also just was on a chat help session with an agent who said they would fix it but couldn't and then i arranged a call and i've been waiting over 30 minutes and no one has called. they told me 15 minutes to call.
The issue for me is that i can watch the stations just fine that are in my subscription but when i try to use on demand, it tells me i have to pay for shows and that i need a subscription. But clearly i have a subscription as the live tv works. This issue comes up in the app on my computer, when i login to the stream website, when i use my tv (roku) and ipad and phone. I've also tested it both on my network at home (with the modem) and on other networks that are not xfinity networks. on demand does not work.
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user_c6c369
Visitor
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2 Messages
3 years ago
I'm having the same problems. I watched hallmark channel on demand Sunday evening, now Monday morning it's showing subscription needed, as other channels are doing as well. Have you heard back on this?
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user_9233ca
Visitor
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2 Messages
3 years ago
I am having this issue too with all non-network broadcast (ABC, CBS, NBC, etc.) channels. It is also impacting the ability to record, and has wiped out all scheduled recordings for non-broadcast network channels. In addition to being asked to pay for on demand access to channels like The Weather Channel, ID, Food, HGTV, TBS, FX, TNT, USA, etc., I am also getting this error message when I try to set up a recording on those same channels, and others. The message appears in the upper corner of the channel guide and reads "Record isn't available. Channel subscription is required to record.". This started at 10:38PM last night (10/3) - I know because I was watching a recording playback that stopped suddenly at this time point in the program. When I went to the guide to try to record the rerun that was to air at 1AM on 10/4, I received the error message. I then tried recording on about 15 other random basic cable channels and received the same error. I tried the On Demand route this morning, with the same result (asking me to pay). I have restarted my box, and then ran a full system reset through the Xfinity site this afternoon - still no success. It appears this is a broad ranging issue - I am hoping to see an Xfinity employee on this thread soon. Thanks.
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user_90b797
Visitor
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1 Message
3 years ago
I am also having the same issue with "on demand" plus all the shows that were scheduled to be taped have disappeared! I did on-line chat a few hours ago with Comcast and they said they were aware of the issue and their techs were "working on it and should be back up in 30 min". Well, that was about 3 hours ago, still waiting.........
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user_21ff38
Visitor
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1 Message
3 years ago
I’m having problems with watching an on-demand tv show. It keeps stopping and then restarts from the beginning. Since i can’t fast forward I have to rewatch the beginning of the show over and over
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user_14d9df
Visitor
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1 Message
3 years ago
This same exact issue is happening to me as well with the Xfinity Stream app on Roku TV, LG TV, iPad app, and Website. On Demand just won't work for any channel and show I look for. It keeps saying I need to purchase a subscription in order to watch for channels included in my lineup. Like the other user mentioned, this issue happened again at 10:38 pm on 10/6, and still is not working after talking to customer service and sending signals 3 different times with no resolution. Logging in and out, deleting and reinstalling the app does not fix the problem. Could someone from Xfinity please review this issue? It has not been resolved. Thanks
Here are the various error codes I've seen:
TVAPP-00116
TVAPP-00431
TVAPP-00401
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user_85b075
Visitor
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1 Message
3 years ago
I am having the same problem. They have tried to fix it over the phone, refreshed the system, and reset the box. I have had the tech out to my house (he really didn't seem able to figure it out - or know what he was doing), he replaced something on the house, plus replaced the TV box. I agree high fees and terrible service. The regular channels are fine, the on demand selection process barely moves. Once I get a program up it keeps going to a black screen and then goes back to regularing scheduling by itself. All shows and movie available with On demand are also very pixlie... and keeps stopping like no connection. It has to think about moving on, sometimes it does sometimes it doesn't. Xfinity is horribly expensive especially when a person doesn't receve any answers for this type of problem.
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user_30b1a1
Visitor
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1 Message
3 years ago
Mine is telling me that I need a subscription to watch absolutely anything on demand. But all my channels show up and are just fine. This is bogus. To pay 200 a month and can't even watch what I want. Not to mention they been charging me for 6 boxes for 8 months and I only have 3. Get your act together.
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LLElian
Contributor
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20 Messages
3 years ago
On demand not working for 2 weeks now. All says not available. Tech came out and said it was outside and a signal problem. They have sent reset 10 times but didn't work. Out on both TV. Error code c-17 . I have unplugged 10 times. Doesn't work. Tech said he didn't work on signal boxes. No answers..no one to talk to. I need help. What is going on with Comcast and on demand. If not offering it tell me. If low signal, send a Tech out to fix it
Can't take much more.
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sjmf50876
New Poster
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6 Messages
3 years ago
The new "reboot" Law and Order has now been broadcasted twice and STILL it isn't anywhere to be found On Demand....why?!
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user_82124c
Visitor
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1 Message
3 years ago
our on demand is not working either. error code CL-17. regular tv channels work fine, but on demand comes up with an error code when you try to launch it. we have tried unplugging the box from the wall, waiting, and replugging in as well as tightening cords- no help. i do not like how difficult it is to contact an xfinity rep and get help. this shouldn't be so difficult.
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