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user_a170f3
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5 Messages

Thursday, January 20th, 2022 4:05 AM

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XRE-06027

All my recordings stopped and won’t continue. Now when I try to record something I get the error XRE-06027.  After over an hour of Xfinity chat I finally get a hold of someone who says there isn’t a problem.  They continue searching and apparently I’m the only one having this issue. They said engineers will look at this and if I personally don’t see a resolution to check back in a few days.  What in the world kind of tech support is this?  

Question

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Updated 

3 years ago

1.9K

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user_645827

Visitor

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1 Message

3 years ago

You are NOT the only one with this issue. We have been receiving the same error, and rebooted everything before we spoke with Tech Support. They rebooted everything again and said to allow up to 6 hours for everything to come back online.  The app tried to troubleshoot the problem but stated I had to be a customer to troubleshoot an issue.

6

user_a170f3

Visitor

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5 Messages

@user_645827 

it started working last night and now it’s not working again 

what is going on @Xfinity Support 

3 years ago

user_a170f3

Visitor

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5 Messages

I wasted a whole day troubleshooting and now I have to spend another day tomorrow for a technician to come out. This is so horrible!  #xfinitysucks!!!

@Xfinity Support   worst service ever! @@Xfinity

3 years ago

0

CCMartin

Gold Problem Solver

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2.9K Messages

Hey there @user_a17537 @user_645827 

 

Our team would love to improve your experience! We would love to look into the account and do our best to see what is happening. We want your services to be working as intended. Can you both please send our team a private message with your full name and full service address so we can take a look into the issue? From there we can share any other fixes we may find to other customers here who may be experiencing that same issue. We are here to help! 

 

To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

I no longer work for Comcast.

3 years ago

0

user_3c221b

Visitor

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1 Message

@user_645827​ 

Noticed that when I go to record any 4K program, I get the error code XRE 06027, as well. Only 4K programs. So why am I paying for a 4K DVR and it won’t record 4K programs….including the Comcast 4K channel for the Olympics….what a rip off…..

3 years ago

frielz

Visitor

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1 Message

@user_3c221b​ I totally agree I did the same thing turned off 4k and now ro recording issues so Xfinity what's the way your going to fix this SERIOUS PROBLEM and not having customers use work around

3 years ago

0

user_07bd2b

Visitor

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2 Messages

3 years ago

I am getting the same error and nothing will record.  I've been on the phone with 'support' who is useless.  They have had me unplug and replug my box in (which by the way is NEW) and sent 'reset' messages to the box.  Now he wants to escalate and wait 2 hours to get a response.  Utterly ridiculous. Beyond frustrated at the lack of support an knowledge these people on the phone have. 

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