Termination of Service Due To Comcast Error

I am postung to express my serious concern regarding a disruption in my Xfinity service and the inadequate support I’ve received in trying to resolve the matter.

I am a Gold member with several years of uninterrupted service and a consistent history of on-time payments.

A few months ago, I moved and transferred my service to a new address. Unfortunately, it appears that an error occurred during the move, and my address (one number off) was entered incorrectly in your system. As a result, I did not receive any disconnect notice.

Additionally, I was not contacted via my phone aending in ******[Edited: "Personal Information"] or my email address ending in *********[Edited: "Personal Information"], both of which are correct and active on my account.

To make matters worse, when I accessed my account, it stated that I had requested a termination of services — something I never initiated. I have verified my identity and account multiple times, yet I’ve received no meaningful assistance. Instead, I’ve been caught in an endless loop with chat support and unable to reach a live representative.

I work from home, and this unexpected loss of service is directly impacting my livelihood. Every hour that this continues, I am incurring financial loss.

I am requesting the following, urgently:

1. Immediate restoration of my internet service.

2. A detailed explanation of how this error occurred and why I was not notified.

3. A call back from a senior representative as soon as possible to resolve this matter directly.

I’ve been a loyal customer and expect a level of service that reflects that. I hope Xfinity will take this matter seriously and act swiftly to correct this mistake.