Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you

Good Morning, I just received a payment notification and saw that my bill has nearly doubled from 88 to 152. Please help!

I haven’t even had the service set up for two whole weeks yet and I have been billed TWICE for my monthly payment. The Wi-Fi is not even working, I can not talk to someone on live chat for some reason. I waited on hold for an HOUR and still no help. This is level of disrespect toward customers is em

My plan in Dec 2024 was $55 for internet and TV. Pretty good. However my term was expiring so since I couldn't call in I chatted. Agent told me we have a promotion. I can keep your plan at $55 and you get an iPad for one year. "Really" I said? It sounds too good to be true. No he explained via chat

I need to cancel the tv part and keep internet. It’s way overpriced. I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authenti

Good morning, My 2 year promotional pricing has ended this month and I would like to see what offers there are now for an existing customer to help lower my monthly bill. When I try and see the offers on the website it gives me an error and says to reach out to support. Can you please help me? Thank

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

I'd like to remove xFi Complete from my account/unlimited data. Haven't been using much data last 3 months, no need for it. Thanks.

I cancelled my cable tv service on November 25 and returned both set top boxes for which I have a receipt. The current service that shows on my online billing does NOT reflect the change. It still shows [Edited: Personal Information] Internet, Xfinity TV, and Voice Please advise as to when the chang

Hello, I was approved for ACP credit, which I received 2 days after approval on Nov 2. However, as a due date is approaching for my second bill (Dec 21), I have not received the $30 credit. I've called both ACP and Billing and didn't receive any concrete answer. Can this please be check for me? than

Hi, I canceled my account during my last billing cycle on 12-03-2024. I now have a new bill posted to my account for "Services From Dec 07, 2024 to Jan 06, 2025". I need this bill cancelled please.

I got an email saying the bank returned my payment, and I need to pay a fee and the full balance. The email gives a link that doesn't work, and I don't see anywhere to pay it online except for paying the next bill coming up. How or where can I pay the balance?

I am writing finally after speaking with many Xfinity customer support members over and over again which are a result of an error on the part of Xfinity Comcast. I moved from my previous rental residence in September 2022. Upon moving, I submitted a cancellation request for the internet service asso

My bill (cable + internet) went up $60 a month from July 2024 to August 2024 and there were no changes made to my service plan. I need help with eliminating this excessive monthly increase. Look forward to speaking directly with someone who can help resolve my issue. Thank you.

I'm not sure where to start. I've exhausted all methods to try to get support, and not a single one has helped. Their chat service has been moved to be fully based out of the phillipines, which I would be ok with if they ever actually did anything to resolve your issues. If you have billing issues o

I called to get my Xfinity Voice removed from my services. The technician said he could reduce my bill to $103.43 and get me a free iPad, after paying a tax of $49.99. I asked how much would it be if he lowered my speed to 800 mbps (from 1000 mbps). He came back and said he got me another deal where

Sorry Xfinity, an afternoon of work is worth more than $5 to me. But if you go down four times in a month, I don't need to hear that I'm not eligible for a bill credit! Update: the automated system doesn't work for more than two outages, but they will manually review it and give you a credit if you