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SoxFan512
1st Topic
Originator

Visitor

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8 Messages

Wednesday, December 13th, 2023 3:25 PM

Closed

contract

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

Question

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Updated 

1 year ago

100

2

0

Official Solution

XfinityPeterH

Official Employee

 • 

1.8K Messages

1 year ago

@SoxFan512 It was a pleasure working with you. Glad we found a plan that fit your needs. :-) 

0

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

1 year ago

Hi, @SoxFan512! Happy Wednesday to you. Welcome to the forums page and thank you for contacting us for help with finding a new promotional discount. I am all about getting the best deal for my services so I understand the importance of getting a new promotion to keep the monthly rate down. Did you know that we also provide a more seamless option for checking on promotions online? All you have to do is enter your address and sign in to update your plan.

5

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SoxFan512

Visitor

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8 Messages

When it comes to the tv and internet equipment I already have, do I have to get new boxes and a new modem sent to me? I am renting 3 tv boxes and a modem/router already.

1 year ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Great question, @SoxFan512! Depending on if you are upgrading to a faster speed or how old your existing equipment is, you may need to swap out your equipment. If this were the case, you would receive a notification for when your equipment reaches end-of-life status. The great thing is you can always swap out your equipment for the latest equipment at any time at no additional cost by visiting your nearest XFINITY service location.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

SoxFan512

Visitor

 • 

8 Messages

My contract isn't up yet so it won't let me check out

1 year ago

0

SoxFan512

Visitor

 • 

8 Messages

Would it be possible to do this over messages like I did last year? That was easier for me.

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Ah, okay. Absolutely, @SoxFan512! We are here to serve you and make this as easy as possible for you. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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