3 Messages
Unreturned Equipment Charge
Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway got lost in the mail and was never delivered. I picked a new one up from the local Xfinity store. They said it would not be an issue and the undelivered gateway would be removed from my account. Clearly that did not happen. I can't seem to figure out a way to get this sorted out.
Accepted Solution
XfinityJohnG
Official Employee
•
1.7K Messages
1 year ago
Thank you very much for reaching out to us here @ltauzi1. I would be happy to look at that charge from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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