Being billed for two months of Wi-Fi when I’ve had it for less than two weeks. Customer service is horrible

I haven’t even had the service set up for two whole weeks yet and I have been billed TWICE for my monthly payment. The Wi-Fi is not even working, I can not talk to someone on live chat for some reason. I waited on hold for an HOUR and still no help. This is level of disrespect toward customers is embarrassing.

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user_h0ojwq

2 Messages

1 month ago

XFINITY should be embarrassed that this is how they represent themselves as a company. Everything about this process and the way it has been handled is SO unprofessional it is unbelievable. The fact that I can’t even get in contact with a real person who can help me/answer questions is disgraceful.

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XfinityJosephA

Official Employee

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1.6K Messages

Hello, @user_h0ojwq how are you? Hopefully all is well. You will always be billed 30 days in advance, so based on your billing cycle it's possible to see charges for 2 months. Did you look at the Billing Dates in the top right-hand corner of your billing statement?

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1 month ago

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user_h0ojwq

Being billed for two months of Wi-Fi when I’ve had it for less than two weeks. Customer service is horrible

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