11 Messages
Customer service false promises
Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you
Accepted Solution
XfinityRichard
Official Employee
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1.9K Messages
14 days ago
Hi there, @user_g9ffn7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry that you have not received help with your concerns Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address. so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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Accepted Solution
XfinityRichard
Official Employee
•
1.9K Messages
14 days ago
It was a pleasure, @user_g9ffn7 speaking with you in private today regarding your account concerns, I'm very sorry that I was not able to assist you further.-Richard
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