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Wednesday, May 7th, 2025 2:47 PM

Customer service false promises

Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you 

Accepted Solution

Official Employee

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1.8K Messages

2 days ago

Hi there, @user_g9ffn7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry that you have not received help with your concerns Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address. so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Accepted Solution

Official Employee

 • 

1.8K Messages

1 day ago

It was a pleasure, @user_g9ffn7 speaking with you in private today regarding your account concerns, I'm very sorry that I was not able to assist you further.-Richard

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