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DreamSayerZ
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Problem Solver

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784 Messages

Sunday, December 10th, 2023 6:55 PM

Closed

Remove unlimited data from my plan

I'd like to remove xFi Complete from my account/unlimited data. Haven't been using much data last 3 months, no need for it. Thanks.

Question

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Updated 

2 years ago

 • Edited

170

2

0

Accepted Solution

XfinityEmilyB

Official Employee

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2.1K Messages

2 years ago

Thank you for reaching out to us here, @DreamSayerZ so we can help you remove unlimited data from your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started. 

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user_4qi3u0

1 Message

2 years ago

My data doesn't work at all and I'm paying for 2 lines of unlimited data and can't get any when I'm away from my internet router. 

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XfinityJohnG

Official Employee

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1.8K Messages

Thank you for reaching out to us here @user_4qi3u0. If you are having issues with your Mobile data you can reach out to our Mobile team at https://www.xfinity.com/xfinityassistant/?channel=xMobile to have them look into that for you. You can also text or call the Mobile team at the 888-936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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