1 Message
ACP credit not applied to my next bill
Hello,
I was approved for ACP credit, which I received 2 days after approval on Nov 2. However, as a due date is approaching for my second bill (Dec 21), I have not received the $30 credit. I've called both ACP and Billing and didn't receive any concrete answer. Can this please be check for me? thank you.
Accepted Solution
XfinityPeterH
Official Employee
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2.1K Messages
2 years ago
@Joszmo85 we can for sure take a look at your account. Please feel free to send us your full name and complete address in a direct message.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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EG
Expert
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111.7K Messages
2 years ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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