Sunday, May 5th, 2024 1:19 AM

Multiple outages, but only eligible for two credits

Sorry Xfinity, an afternoon of work is worth more than $5 to me. But if you go down four times in a month, I don't need to hear that I'm not eligible for a bill credit!

Update: the automated system doesn't work for more than two outages, but they will manually review it and give you a credit if you ask by making a post on this forum and then DMing them once they get back to you. Seems inefficient from them, but it did the trick.

Accepted Solution

Official Employee


983 Messages

22 days ago

Hey user_0hoq95, thanks for reaching out to Xfinity Support on our forums. Interruptions can certainly cause a huge impact and I'd love to help. When you get a chance, can you send us a direct message? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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